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Video tutorials
Video tutorials

How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why can I not Answer/end calls on my softphone e.g. Skype directly on my Jabra Device?

    Requirements

    To use features like Answer/end, mute and volume synchronization you will need to download and install Jabra Direct to ensure full call control.

    Note: Please verify with the Jabra Direct product page for supported softphones on www.jabra.com/direct.
    In Skype please accept the Jabra Direct integration if not the mentioned functions will not work.

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  • Why is it important to update headset firmware?

    Requirements

    Firmware updates usually improve performance and sometimes add new functionality to your device.
    For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

    To check for new firmware, please follow these steps:

    1. Open Jabra Direct.
    2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



    3. To update or to manually check for new firmware click on the Firmware Updater icon.



    4. The Jabra Direct Firmware Updater will open in a new window.
    5. Select your device and click on the Next button.



    Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

    6. Click on the Download button, and when the download is done click on the Next button.



    7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

    Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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  • How do I set the default softphone for my Jabra device in Jabra Direct?

    Requirements

    Jabra Direct will by default try and set the default softphone automatically.
    To change the default softphone manually, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down and expand the Softphone (PC) button.

     

    4. In the Preferred softphone dropdown menu, choose your new default softphone and click Apply.

     

    Note: Make sure your softphone is installed for Jabra Direct to be able to find it. If using a Jabra PRO9470, PRO9465, PRO9460, GO6470, Motion Office and Dial 550. If the default softphone is chosen on the device this will be overruled by Jabra Direct. See a full list of compatible softphone on www.jabra.com/direct.  

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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  • How do I access the Jabra LINK 360 settings?

    Requirements

    To access the Jabra Link 360 settings, please follow these steps:

    1. Open Jabra Direct.
    2. Click on the Menu button.



    3. Click on Bluetooth connections.
    4. Bluetooth connections will show the settings available for the Jabra Link 360.

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    Thank you for your feedback

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  • How many pairings can Jabra LINK 360 remember?

    Requirements

    The Jabra Link 360 can remember up to 8 paired devices.

    To clear your pairing list, please follow these steps:

    1. Open Jabra Direct.
    2. Click on the Menu button.

     

    3. Click on Bluetooth connections.
    4. Click on Reset Now.



    Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

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FAQ - all questions

  • Features

    • Why can I not Answer/end calls on my softphone e.g. Skype directly on my Jabra Device?

      Requirements

      To use features like Answer/end, mute and volume synchronization you will need to download and install Jabra Direct to ensure full call control.

      Note: Please verify with the Jabra Direct product page for supported softphones on www.jabra.com/direct.
      In Skype please accept the Jabra Direct integration if not the mentioned functions will not work.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How many pairings can Jabra LINK 360 remember?

      Requirements

      The Jabra Link 360 can remember up to 8 paired devices.

      To clear your pairing list, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.

       

      3. Click on Bluetooth connections.
      4. Click on Reset Now.



      Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I reset my Jabra Link 360?

      Requirements

      To reset the Jabra Link 360, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.

       

      3. Click on Bluetooth connections.
      4. Click on Reset Now.



      Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Installation

    • How do I set the default softphone for my Jabra device in Jabra Direct?

      Requirements

      Jabra Direct will by default try and set the default softphone automatically.
      To change the default softphone manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.

       

      4. In the Preferred softphone dropdown menu, choose your new default softphone and click Apply.

       

      Note: Make sure your softphone is installed for Jabra Direct to be able to find it. If using a Jabra PRO9470, PRO9465, PRO9460, GO6470, Motion Office and Dial 550. If the default softphone is chosen on the device this will be overruled by Jabra Direct. See a full list of compatible softphone on www.jabra.com/direct.  

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I access the Jabra LINK 360 settings?

      Requirements

      To access the Jabra Link 360 settings, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on Bluetooth connections.
      4. Bluetooth connections will show the settings available for the Jabra Link 360.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,3 MB Download
Quick Start Guide English PDF 12,6 MB Download
User Manual PDF 1,5 MB Download