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Video tutorials
Video tutorials

How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I cannot answer or end a Skype call with the answer/end button on my Jabra headset.

    To use the enhanced calling functions in the headset, you need to have Jabra PC Suite installed and running on your PC. We recommend you to download the latest release of Jabra PC Suite.

    Download the latest release of Jabra PC Suite

     

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  • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

    It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

    Please follow these steps:

    1.    Open Jabra Control Center
    2.    Under the View menu, select Advanced View

     

    3.    Click on the Softphone tab
    4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

    Jabra Biz 2300 illustrated:


    Jabra Pro 930 illustrated:

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  • Why is it important to update headset firmware?

    Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
    Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
    You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • How many pairings can Jabra LINK 360 remember?

    Jabra LINK 360 can remember up to 8 pairings. Pairing list can be deleted via Jabra PC Suite.

    Download the latest release of Jabra PC Suite

    The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme UC  and Motion UC.

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  • How to find the firmware version of my device?

    1. ​Make sure you have the latest Jabra PC Suite.
    2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
    3. Go to the Help function and click on About Jabra.... The firmware version appears.

    Download the latest release of Jabra PC Suite 

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    If you need technical assistance, please click here for contact information

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FAQ - all questions

  • Compatibility

    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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      If you need technical assistance, please click here for contact information

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  • Features

    • I cannot answer or end a Skype call with the answer/end button on my Jabra headset.

      To use the enhanced calling functions in the headset, you need to have Jabra PC Suite installed and running on your PC. We recommend you to download the latest release of Jabra PC Suite.

      Download the latest release of Jabra PC Suite

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How many pairings can Jabra LINK 360 remember?

      Jabra LINK 360 can remember up to 8 pairings. Pairing list can be deleted via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme UC  and Motion UC.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Installation

    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Other

    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Jabra PC Suite English 2/13/2015 2.17 41,6 MB Download
New features and enhancements:
  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • Various stability and performance improvements

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,3 MB Download
Quick Start Guide English PDF 12,6 MB Download
User Manual PDF 1,5 MB Download