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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I connect my Jabra Sport/Sport+ to my mobile device using Bluetooth?

    The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions to connect.

    To manually connect, follow the steps below:

    1. Turn off the Jabra device.

    2. Press and hold (5 seconds) the Answer/end button until the Bluetooth light flashes blue.

     

    3. Activate Bluetooth on the mobile device, and select Jabra Sport/Sport+. If asked for a pin code or passkey, enter 0000 (4 zeros).

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  • I can use my Jabra headset for phone calls, but I cannot hear my music through the headset.

    Please verify that your phone supports the A2DP and AVRCP Bluetooth Stereo profiles. Without those profiles in your phone the music will not transmit via the Bluetooth link. Please check with your phone provider to verify your phone's supported profiles.

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  • Is my Jabra headset compatible with my mobile phone?

    Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

    Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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FAQ - all questions

  • Audio

    • I can use my Jabra headset for phone calls, but I cannot hear my music through the headset.

      Please verify that your phone supports the A2DP and AVRCP Bluetooth Stereo profiles. Without those profiles in your phone the music will not transmit via the Bluetooth link. Please check with your phone provider to verify your phone's supported profiles.

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    • Why can´t I hear the music I have on my phone in my Jabra headset?

      In order to listen to music using Bluetooth, your phone will need to have the Bluetooth music profile A2DP. To check if your phone is equipped with this profile, please check Jabra's Compatibility Guide or contact your service provider for more information.

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    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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    • I cannot hear music in my headset.

      Please try the following steps:

      1. Make sure the headset is connected to your Bluetooth enabled device. You may have been out-of-range (10 metres / 33 feet) of your Bluetooth-enabled device, or the headset might have experienced an ESD (Electrostatic discharge) incident.
      2. Press the answer/end button to re-establish the Bluetooth audio link. Increase the volume on your device.
      3. Make sure that your headset is charged.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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    • I have problems streaming in stereo from my music device (mobile phone, PC, MP3-player etc.).

      Make sure the other device supports Bluetooth 1.1 or 1. 2, including the Advanced Audio Distribution Profile (A2DP), otherwise it will not work. Please consult the user manual of the device you are using for how to pair it to a Bluetooth stereo headset.

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    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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  • Compatibility

    • Is my Jabra headset compatible with my mobile phone?

      Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

      Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Features

    • How can I use the Multiuse feature on my Jabra Mulitiuse enabled headset?

      Multiuse functionality enables you to be connected to two different devices at the same time (e.g. a mobile phone and a PC). For example you can use the same headset for both listening to music from your mobile phone and for Internet telephony (e.g. Skype or Google Talk) at the same time.

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    • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

      In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

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    • How do I know when my Jabra device is fully charged, or needs charging?

      On most Jabra devices the battery LED will flash green when charging. Once fully charged the LED will change to solid green for approximately 60 seconds.

      If the battery goes below 10%, the battery LED will flash red and you may hear ‘Low battery’ (device dependent).

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  • Installation

    • How do I connect my Jabra Sport/Sport+ to my mobile device using Bluetooth?

      The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions to connect.

      To manually connect, follow the steps below:

      1. Turn off the Jabra device.

      2. Press and hold (5 seconds) the Answer/end button until the Bluetooth light flashes blue.

       

      3. Activate Bluetooth on the mobile device, and select Jabra Sport/Sport+. If asked for a pin code or passkey, enter 0000 (4 zeros).

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    • I have a connection problem with my headset.

      You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

      You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

      When the headset is on:

      • Very slow, single flashes mean that the headset is connected to a device
      • Slow triple flashes mean that the headset is not currently connected

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories at the following website:

      Shop Jabra Accessories

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  • Technologies

    • What is AVRCP?

      Audio Video Remote Control Profile (AVRCP) is a Bluetooth profile that makes it possible to control e.g. a phone from a Bluetooth headset when streaming music.


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  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Firmware 2/12/2014 2.8 4,2 MB Download
  • New languages added: Japanese
  • Improved Battery Lifetime
  • Other Performance Improvements

Software release history - all below features and enhancements are included in the latest software release:

Release Date: 5/5/2012
Firmware Release No.: 1.54

  • Performance improvements
  • Bug fixes

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware 2/12/2014 2.8 2,8 MB Download
  • New languages added: Japanese
  • Improved Battery Lifetime
  • Other Performance Improvements

Software release history - all below features and enhancements are included in the latest software release:

Release Date: 5/5/2012
Firmware Release No.: 1.54

  • Performance improvements
  • Bug fixes

Manuals

Documentation for download Language File format File size
Datasheet English PDF 553 KB Download
Technical Specification English PDF 234,6 KB Download
User Manual PDF 651,9 KB Download
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