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Video tutorials
Video tutorials

Get the perfect fit

Learn more about Jabra Step Wireless and how to get the best possible fit. See how to change and make the EarGels™ and GelHook™ fit.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why can I use my Jabra headset for phone calls but not hear music through it?

    Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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  • How do I pair my Jabra Step Wireless with my mobile phone?

    The first time you turn on your Jabra Step Wireless, it is ready to pair with any mobile phone that has Bluetooth turned on.

    To pair with a new or second mobile phone, follow these steps:

    1. Turn on Bluetooth on your mobile phone.
    2. Turn off your Jabra Step Wireless by pressing and holding the Multi-function button until the LED flashes.
    3. Press and hold (5 seconds) the Multi-function button on the Jabra Step Wireless until the Bluetooth indicator flashes red and blue. Pairing mode is then announced in the headset.



    4. Enter “0000” (four zeros) if you are asked for a pin code.

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  • How do I reset my Jabra Step Wireless?

    When you reset your Jabra Step Wireless, the list of devices that have been paired with it is cleared. Follow these steps to reset:

    1. Turn on your Jabra Step Wireless by pressing and holding (3 seconds) the Multi-function button until the LED flashes.
    2. Simultaneously press and hold (5 seconds) the Multi-function button and the Volume up button.



    3. Your Jabra Step Wireless is now reset and is ready to pair again.
    4. Turn on Bluetooth on your mobile phone, and then select Jabra Step Wireless. Enter "0000" (4 zeros) if you are asked for a pin code.

    Note: When your Jabra Step Wireless has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Can I use my headset while it is charging?

    For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Step Wireless with my mobile phone?

      The first time you turn on your Jabra Step Wireless, it is ready to pair with any mobile phone that has Bluetooth turned on.

      To pair with a new or second mobile phone, follow these steps:

      1. Turn on Bluetooth on your mobile phone.
      2. Turn off your Jabra Step Wireless by pressing and holding the Multi-function button until the LED flashes.
      3. Press and hold (5 seconds) the Multi-function button on the Jabra Step Wireless until the Bluetooth indicator flashes red and blue. Pairing mode is then announced in the headset.



      4. Enter “0000” (four zeros) if you are asked for a pin code.

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  • Audio

    • Why can I use my Jabra headset for phone calls but not hear music through it?

      Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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    • Why do I hear static on my Jabra Bluetooth headset?

      All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

      1. Keep the headset on the same side of your body as your mobile phone.
      2. Avoid placing your mobile phone in a back pocket.
      3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

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  • Features

    • How do I reset my Jabra Step Wireless?

      When you reset your Jabra Step Wireless, the list of devices that have been paired with it is cleared. Follow these steps to reset:

      1. Turn on your Jabra Step Wireless by pressing and holding (3 seconds) the Multi-function button until the LED flashes.
      2. Simultaneously press and hold (5 seconds) the Multi-function button and the Volume up button.



      3. Your Jabra Step Wireless is now reset and is ready to pair again.
      4. Turn on Bluetooth on your mobile phone, and then select Jabra Step Wireless. Enter "0000" (4 zeros) if you are asked for a pin code.

      Note: When your Jabra Step Wireless has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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    • How do I charge my Jabra headset?

      Use the supplied USB cable to charge your headset on a computer. Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port, even though the light indicator on the headset shows that it is charging.

      If the battery level on the headset has not changed after charging for two hours, you can use the following alternative charging methods.

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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    • Why does my headset not charge when it is connected to my computer?

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port.

      Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      You can also use the following alternative charging methods:

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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  • Compatibility

    • Can I pair my Jabra device with my PC or Mac?

      Pairing your Jabra device with your PC or Mac is highly dependent on the specific model of your computer. Before you connect wirelessly, make sure your PC or Mac meets the following requirements:

      • The appropriate Bluetooth drivers from the manufacturer of your PC or Mac have been installed. Jabra does not supply Bluetooth drivers, and Jabra devices are therefore dependent on the drivers already installed on a PC or Mac.
      • Your PC or Mac supports the Bluetooth profiles that support your Jabra device. The Bluetooth profiles for Jabra devices are listed in the technical specifications that are located on the Jabra product support pages.
      • The latest operating system updates from Microsoft or Apple have been installed on your PC or Mac.

      For more information, visit the support pages for your PC or Mac:


      Microsoft
      Windows 7:
      Add-a-Bluetooth-enabled-device-to-your-computer

      Windows 8:
      http://wiWhy-isnt-windows-finding-device

      Apple
      Mac:
      https://support.apple.com/en-us/HT201171

      Mac OS X Mavericks:
      https://support.apple.com/kb/PH14217?locale=en_US

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • What is the Audio Video Remote Control Profile (AVRCP)?

      AVRCP provides a headset with the capabilities to:

      • Play music
      • Pause music
      • Stop music
      • Skip to the next or previous track

      Note: The mobile phone that is paired with the headset must also support the same Bluetooth profile. Some headsets do not have buttons to support all features.

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    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a Bluetooth profile that enables multimedia audio communication, such as music, between a Jabra headset and a supported Bluetooth device. A2DP is used in selected Jabra headsets.

      Note: A2DP is not supported by all Bluetooth devices. Check the user manual of your Bluetooth device.

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    • What is the Hands Free Profile (HFP)?

      HFP is a standard profile in all Jabra Bluetooth products. HFP provides a headset with the capabilities to:

      • Redial the last number
      • Use call waiting
      • Use voice dialing*

      *Only when paired with a mobile phone that supports the same Bluetooth profile.

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    • What is the Headset Profile (HSP)?

      HSP is a standard profile in all Jabra Bluetooth products. HSP provides a headset with the capabilities to:

      • Answer a call
      • End a call
      • Adjust the volume of a call

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Technical Specification English PDF 352,8 KB Download
User Manual PDF 713,7 KB Download