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Video tutorials
Video tutorials

Get the perfect fit

Learn more about Jabra Step Wireless and how to get the best possible fit. See how to change and make the EarGels™ and GelHook™ fit.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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  • What is AVRCP?

    Audio Video Remote Control Profile (AVRCP) is a Bluetooth profile that makes it possible to control e.g. a phone from a Bluetooth headset when streaming music.


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  • I cannot hear anything in my headset.

    Please try the following steps:  

    1. Increase the volume in the headset.
    2. Ensure that the headset is paired to a device.
    3. Ensure your phone is connected to the headset by tapping the answer/end button.

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  • What is the pass code or PIN for pairing my Jabra device?

    The pass code or PIN is 0000 (four zeros)

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FAQ - all questions

  • Audio

    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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  • Compatibility

    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Installation

    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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    • How do I connect my Jabra Step Wireless with two mobile phones?

      To connect your Jabra Step Wireless with two mobile phones, decide which mobile device will be your primary device (the one able to receive voice commands from your headset) and which will be your secondary device. When connecting, always start with your secondary device.

      1. Turn on Bluetooth on your mobile phone.
      2. Turn off the headset by pressing and holding (1 sec) the Multi-function button until the LED flashes.
      3. Press and hold (5 secs) the Multi-function button on the Jabra Step Wireless until the Bluetooth indicator flashes blue. Pairing mode will be announced in the headset.


      4. Follow the voice-guided pairing instructions to connect to your mobile phone. If asked for a pin code, enter 0000 (4 zeros).
      5. Once you have connected to your secondary mobile device, repeat steps 2, 3 and 4 to connect to your primary device.
      6. After connecting to your primary device, the headset will connect to both devices.  

      Note: If two mobile phones have been connected to the Jabra Step Wireless, you may need to select which phone will be used for calls/music. Simply open the Bluetooth menu on the mobile phone you wish to use for calls/music and select the Jabra Step Wireless from the list of devices.

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    • How do I connect my Jabra Step Wireless to my mobile phone?

      The first time the Jabra Step Wireless is turned on, it will be ready to connect to any mobile phone that has Bluetooth turned on. To connect to a new or second mobile phone:

      1. Turn on Bluetooth on your mobile phone.

      2. If necessary, turn the headset off (Press and hold  the Multi-function button until the LED flashes).

      3. Press and hold (5 secs) the Multi-function button on the Jabra Step Wireless until the Bluetooth indicator flashes blue. Pairing mode will be announced in the headset.



      4. Connect to your mobile phone. Enter 0000 (4 zeros) if asked for a pin code.

      Last updated: 04-09-14 

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  • Technologies

    • What is AVRCP?

      Audio Video Remote Control Profile (AVRCP) is a Bluetooth profile that makes it possible to control e.g. a phone from a Bluetooth headset when streaming music.


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    • Rechargeable battery best practice

      This is best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store are chargeable battery to help ensure a long battery life.

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend you charge it every 3 months for most products

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • What is Hands Free Profile (HFP)?

      A Hands Free Profile (HFP) is a standard Bluetooth profile in all Jabra devices that enables Bluetooth communication between a Jabra device and an in-car hands-free device.

      Note: HFP is not supported by all Bluetooth devices.

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    • What is Headset Profile (HSP)?

      A Headset Profile (HSP) is a standard Bluetooth profile in all Jabra headsets that enables Bluetooth communication between a Jabra device and a Bluetooth device.

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    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a standard Bluetooth profile in all Jabra devices that enables Bluetooth multimedia audio communication (music) between a Jabra device and a Bluetooth device.

       

      Note: A2DP is not supported by all Bluetooth devices

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Download area
Download area

Manuals

Documentation for download Language File format File size
Technical Specification English PDF 352,8 KB Download
User Manual PDF 713,7 KB Download
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