Support for Jabra UC VOICE 250

Item no: 2507-829-209
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Video tutorials

How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Are Jabra UC VOICE headsets compatible with Mac?

    ​The Jabra UC VOICE 550 and Jabra UC VOICE 750 work as audio devices with Mac. The Jabra UC VOICE 150 and Jabra UC VOICE 250 headsets are not compatible with Mac.

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  • I cannot hear anything in my Jabra UC VOICE

    ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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  • What is the difference between the Microsoft Lync models and the standard models?

    ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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  • What is "Wideband" audio?

    Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.

    A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.

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  • Do I need to install Jabra PC Suite in order to use my Jabra UC VOICE headset?

    ​If the Jabra UC VOICE headset does not have full functionality with your softphone, downloading the respective driver via the Jabra PC Suite will help in establishing complete integration.

    In addition the Jabra PC Suite (JPCS) offers the following advantages:

    1. Manage and configure your Jabra headset from your PC
    2. Update your Jabra solution for free with the latest firmware (typically includes new or improved functionality and error fixes)
    3. Mass deployment (simple rollout of JPCS elements via MSI files plus easy, low-level configuration of JPCS components).

    Special plug-and-play versions of Jabra UC VOICE headsets with integrated controls for MS Lync are available.  

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FAQ - all questions

  • Audio

    • I cannot hear anything in my Jabra UC VOICE

      ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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    • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra UC VOICE?

      If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the call-control unit. If the problem persists, you should consider switching from a mono to a duo headset.

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  • Compatibility

    • Are Jabra UC VOICE headsets compatible with Mac?

      ​The Jabra UC VOICE 550 and Jabra UC VOICE 750 work as audio devices with Mac. The Jabra UC VOICE 150 and Jabra UC VOICE 250 headsets are not compatible with Mac.

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    • What are the voice applications my Jabra device supports?

      Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

      Download PDF

       

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    • Do Jabra UC VOICE headsets work with Skype?

      ​Yes, Jabra UC VOICE headsets are Skype compatible. The call-control unit functions with this application (Skype version 3.2. and above).

      For full compatibility it is advised to download the Skype driver via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

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    • Do Jabra UC VOICE headsets work with all computers?

      ​The Jabra UC VOICE 150 and Jabra UC VOICE 250 work on PCs. Mac is not supported. The Jabra UC VOICE 550 and Jabra UC VOICE 750 work with both PCs and Mac as audio devices. Simply plug it into the USB port on the computer and the headset is ready for use.

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    • Do the Jabra UC VOICE headsets work with voice applications other than the officially supported ones?

      ​Yes, Jabra UC VOICE headsets work as audio devices. Jabra UC VOICE 150 and Jabra UC VOICE 250 do not work on Mac.

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  • Features

    • Does the Jabra UC VOICE series support stereo?

      The ​Jabra UC VOICE duo variants (Jabra UC VOICE 150, Jabra UC VOICE 550 and Jabra UC VOICE 750) have stereo sound.

      The Jabra UC VOICE 250 headset comes in mono version only.

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  • Installation

    • Do I need to install Jabra PC Suite in order to use my Jabra UC VOICE headset?

      ​If the Jabra UC VOICE headset does not have full functionality with your softphone, downloading the respective driver via the Jabra PC Suite will help in establishing complete integration.

      In addition the Jabra PC Suite (JPCS) offers the following advantages:

      1. Manage and configure your Jabra headset from your PC
      2. Update your Jabra solution for free with the latest firmware (typically includes new or improved functionality and error fixes)
      3. Mass deployment (simple rollout of JPCS elements via MSI files plus easy, low-level configuration of JPCS components).

      Special plug-and-play versions of Jabra UC VOICE headsets with integrated controls for MS Lync are available.  

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    • How do I connect my Jabra UC VOICE headset to a computer or IP desk phone?

      All you have to do is plug it into the USB port of the computer and it is ready for use. The Jabra UC VOICE 550 and Jabra UC VOICE 750 can be connected to a computer or an IP desk phone.

      The Jabra UC VOICE 150 and Jabra UC VOICE 250 can be connected to a PC, but are not compatible with an IP desk phone.

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  • Accessories

    • Can I have eargels for my Jabra UC VOICE 250 in different sizes?

      ​No. At current the eargels for the Jabra UC VOICE 250 only come in one standard size.

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    • What accessories are available for Jabra UC VOICE headsets?

      • ​Jabra UC VOICE 150 - Ear cushions, microphone foam cover
      • Jabra UC VOICE 250 - Spare speaker gel cover
      • Jabra UC VOICE 550 - Ear cushions, microphone foam cover, travel pouch
      • Jabra UC VOICE 750 - Ear cushions, microphone foam cover

      Shop Jabra Accessories

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  • Technologies

    • What is "Wideband" audio?

      Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.

      A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.

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  • Other

    • What is the difference between the Microsoft Lync models and the standard models?

      ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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    • How long is the warranty on the Jabra UC VOICE headsets?

      Jabra provides a 2-year warranty on all Jabra UC VOICE headsets.

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    • What is the difference between Jabra UC VOICE headsets and ordinary computer microphones and speakers?

      The ​Jabra UC VOICE headsets offer far superior audio quality compared to standard computer microphones or speakers. The call-control unit featuring Answer/End, Mute and Volume +/- buttons will optimize the user experience instantly.

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Download area
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Software

File description Release date Version File size
Jabra PC Suite
4/18/2013 2.11.3231 31,4 MB Download

Manuals

Documentation for download Language File format File size
Brochure PDF 565,8 KB Download
Datasheet English (UK) PDF 464,8 KB Download
Quick Start Guide English PDF 876,2 KB Download