No Quick Start Guides available for this product
Video tutorials
Video tutorials

How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I cannot hear anything in my Jabra UC VOICE

    ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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  • What is the difference between the Microsoft Lync models and the standard models?

    ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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  • What is "Wideband" audio?

    Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.

    A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.

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  • Do I need to install Jabra PC Suite in order to use my Jabra UC VOICE headset?

    ​If the Jabra UC VOICE headset does not have full functionality with your softphone, downloading the respective driver via the Jabra PC Suite will help in establishing complete integration.

    In addition the Jabra PC Suite (JPCS) offers the following advantages:

    1. Manage and configure your Jabra headset from your PC
    2. Update your Jabra solution for free with the latest firmware (typically includes new or improved functionality and error fixes)
    3. Mass deployment (simple rollout of JPCS elements via MSI files plus easy, low-level configuration of JPCS components).

    Special plug-and-play versions of Jabra UC VOICE headsets with integrated controls for MS Lync are available.  

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  • What are the voice applications my Jabra device supports?

    Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

    Download PDF

     

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FAQ - all questions

  • Audio

    • I cannot hear anything in my Jabra UC VOICE

      ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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    • I experience low receive volume when starting a new call using my Jabra UC VOICE 550 with a softphone.

      The ​Jabra UC VOICE 550 does not change receive volume level when a call begins. It is most likely that your softphone adjusts the volume level when the call begins. This can be solved by making sure that the default audio settings are set to appropriate levels on the softphones settings (by using the softphone's audio wizard, if applicable).

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    • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra UC VOICE?

      If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the call-control unit. If the problem persists, you should consider switching from a mono to a duo headset.

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  • Compatibility

    • What are the voice applications my Jabra device supports?

      Your ​Jabra device is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft ® Lync™, Microsoft ® Office Communicator, Cisco, Avaya, etc. For more detailed information, please refer to our Jabra Softphone Guide below.

      Download PDF

       

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    • Do Jabra UC VOICE headsets work with Skype?

      ​Yes, Jabra UC VOICE headsets are Skype compatible. The call-control unit functions with this application (Skype version 3.2. and above).

      For full compatibility it is advised to download the Skype driver via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

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    • Do Jabra UC VOICE headsets work with all computers?

      ​The Jabra UC VOICE 150 and Jabra UC VOICE 250 work on PCs. Mac is not supported. The Jabra UC VOICE 550 and Jabra UC VOICE 750 work with both PCs and Mac as audio devices. Simply plug it into the USB port on the computer and the headset is ready for use.

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    • Does my Jabra UC Voice headset support Hi-Fi sound?

      The Jabra UC Voice headsets support Hi-Fi sound if they are version “A” models.

      The version number can be found on the underside of the call control unit (see picture below).

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    • Do the Jabra UC VOICE headsets work with voice applications other than the officially supported ones?

      ​Yes, Jabra UC VOICE headsets work as audio devices. Jabra UC VOICE 150 and Jabra UC VOICE 250 do not work on Mac.

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    • Can my headset handle two softphones simultaneously?

      Yes, your Jabra UC VOICE headset supports dual softphone’s if it is a version “A”.
      To find out of if your headset is a version “A” please follow the guide below.

      Remember if you want dual softphone compatibility, the softphones must be supported by Jabra PC Suite, and Jabra PC Suite must be installed.

      Download and install Jabra PC Suite

      1. To see if your UCV headset is a version “A” you need to take a look at the backside of the call-control unit.

      Jabra UC Voice 750a series illustrated.

      Note: Placement is the same on all headset in the UC Voice series.

      2. If there is printed “Ver.:A” on the call-control unit, here on the picture marked with an green arrow. You will have a version “A” Jabra UCV headset.

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    • How can I see if my Jabra UCV headset is a version “A”?

      Version A is used to identify the different versions of the Jabra UCV series.
      The A versions have Dual HID support.
      1. To see if your UCV headset is a version “A” you need to take a look at the backside of the call-control unit.
      2. Jabra UC Voice 250a illustrated




         

      Note: Placement is the same on all headset in the UC Voice series.
      3. If there is printed “Ver.:A” on the call-control unit, here on the picture marked with an green arrow. You will have a version “A” Jabra UCV headset

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  • Features

    • Does the Jabra UC VOICE series support stereo?

      The ​Jabra UC VOICE duo variants (Jabra UC VOICE 150, Jabra UC VOICE 550 and Jabra UC VOICE 750) have stereo sound.

      The Jabra UC VOICE 250 headset comes in mono version only.

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  • Installation

    • Do I need to install Jabra PC Suite in order to use my Jabra UC VOICE headset?

      ​If the Jabra UC VOICE headset does not have full functionality with your softphone, downloading the respective driver via the Jabra PC Suite will help in establishing complete integration.

      In addition the Jabra PC Suite (JPCS) offers the following advantages:

      1. Manage and configure your Jabra headset from your PC
      2. Update your Jabra solution for free with the latest firmware (typically includes new or improved functionality and error fixes)
      3. Mass deployment (simple rollout of JPCS elements via MSI files plus easy, low-level configuration of JPCS components).

      Special plug-and-play versions of Jabra UC VOICE headsets with integrated controls for MS Lync are available.  

      Was this useful?

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    • How do I connect my Jabra UC VOICE headset to a computer or IP desk phone?

      All you have to do is plug it into the USB port of the computer and it is ready for use. The Jabra UC VOICE 550 and Jabra UC VOICE 750 can be connected to a computer or an IP desk phone.

      The Jabra UC VOICE 150 and Jabra UC VOICE 250 can be connected to a PC, but are not compatible with an IP desk phone.

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button

      2. Click on Control Panel

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5)

      4. Click on Sounds and Audio Devices

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button

      2. Click on Control Panel

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5)

      4. Click on Sound

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default


      6. Do the following on the Recording tab.

      7. Click Apply and OK


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default

      4. Do the following on the Recording tab.

      5. Click Apply and OK

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  • Accessories

    • What accessories are available for Jabra UC VOICE headsets?

      • ​Jabra UC VOICE 150 - Ear cushions, microphone foam cover
      • Jabra UC VOICE 250 - Spare speaker gel cover
      • Jabra UC VOICE 550 - Ear cushions, microphone foam cover, travel pouch
      • Jabra UC VOICE 750 - Ear cushions, microphone foam cover

      Shop Jabra Accessories

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  • Technologies

    • What is "Wideband" audio?

      Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.

      A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.

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    • What sample rate is supported by my Jabra UC VOICE 550?

      The ​Jabra UC VOICE 550 supports Adaptive Sampling rate ranging from 6 kHz to 48 kHz.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • What is the difference between the Microsoft Lync models and the standard models?

      ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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    • How long is the warranty on the Jabra UC VOICE headsets?

      Jabra provides a 2-year warranty on all Jabra UC VOICE headsets.

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    • What is the difference between Jabra UC VOICE headsets and ordinary computer microphones and speakers?

      The ​Jabra UC VOICE headsets offer far superior audio quality compared to standard computer microphones or speakers. The call-control unit featuring Answer/End, Mute and Volume +/- buttons will optimize the user experience instantly.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 11/22/2013 1.30 6,5 MB Download

Released : 22.11.2013
Version : 1.30.3


Integration for:

  • Avaya one-X Communicator softphone

New features and enhancements:

  • Supports Jabra Motion and UC Voice 150a & 250a
  • Improved management of call transfer between multiple Jabra devices
  • Various stability improvements

System requirements & Compatibility:
See Help in Jabra Suite for Mac or Installation guide

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

 Improved integration for:
•    Avaya softphone (COM SDK upgrade)

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Brochure PDF 565,8 KB Download
Datasheet English (UK) PDF 475,9 KB Download
Declaration of Conformity English PDF 74,1 KB Download
Quick Start Guide English PDF 1,1 MB Download