Support for

FAQ

• Audio

  • I can use my Jabra headset for phone calls, but I cannot hear my music through the headset.

    Please verify that your phone supports the A2DP and AVRCP Bluetooth Stereo profiles. Without those profiles in your phone the music will not transmit via the Bluetooth link. Please check with your phone provider to verify your phone's supported profiles.

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  • Why is the music that I have on my phone not playing in my Jabra headset?

    In order to listen to music using Bluetooth, your phone will need to have the Bluetooth music profile A2DP. To check if your phone is equipped with this profile, please check Jabra's Compatibility Guide or contact your service provider for more information.

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  • My Jabra device does not announce the caller's name during incoming calls

    Ensure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is in your phonebook.

    Please note that on some Android phones a warning message about the phonebook access appears in the top left corner. You must select this message and agree to the connection in order to get the caller ID to function properly.

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  • I cannot hear the phone call in my headset.

    Please try the following steps:

    1. Increase the volume on your headset.
    2. Make sure your phone is connected to the headset by tapping the answer/end button.
    3. Ensure that the headset is paired to your phone.
    4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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  • I cannot hear music in my headset.

    Please try the following steps:

    1. Make sure the headset is connected to your Bluetooth enabled device. You may have been out-of-range (10 metres / 33 feet) of your Bluetooth-enabled device, or the headset might have experienced an ESD (Electrostatic discharge) incident.
    2. Press the answer/end button to re-establish the Bluetooth audio link. Increase the volume on your device.
    3. Make sure that your headset is charged.

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  • I cannot hear anything in my headset.

    Please try the following steps:  

    1. Increase the volume in the headset.
    2. Ensure that the headset is paired to a device.
    3. Ensure your phone is connected to the headset by tapping the answer/end button.

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  • I hear crackling noises in my headset.

    Bluetooth is a radio technology which means it is sensitive to objects between the headset and the device it is connected to. You should be able to have up to 10 metres (33 feet) of distance between the headset and the connected device when there are no major objects in the way (walls, etc.).

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  • I have problems streaming in stereo from my music device (mobile phone, PC, MP3-player etc.).

    Make sure the other device supports Bluetooth 1.1 or 1. 2, including the Advanced Audio Distribution Profile (A2DP), otherwise it will not work. Please consult the user manual of the device you are using for how to pair it to a Bluetooth stereo headset.

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  • Why am I receiving static on my Bluetooth headset?

    All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

    1. Keep the headset on the same side of your body as the phone.
    2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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• Compatibility

  • Is my Jabra headset compatible with my mobile phone?

    Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

    Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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  • Is it better to use a headset that is the same brand as my phone?

    No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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• Features

  • How can I use the Multiuse feature on my Jabra Mulitiuse enabled headset?

    Multiuse functionality enables you to be connected to two different devices at the same time (e.g. a mobile phone and a PC). For example you can use the same headset for both listening to music from your mobile phone and for Internet telephony (e.g. Skype or Google Talk) at the same time.

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  • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

    In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

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  • My Jabra STONE2 announces only Caller number and not name during an incoming call.

    ​This might be due to fact that the mobile phone could not forward contact details to the Jabra STONE2 within the reasonable time, and hence it would only announce the Caller Number.

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• Installation

  • I have pairing problems with my Jabra headset.

    You may have deleted your headset pairing connection in your mobile phone/device. Refer to the section in the User Manual and follow the pairing instructions to pair it again.

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  • How do I pair my Jabra Bluetooth headset with my mobile phone?

    The first time you turn the headset on, it will go into pairing mode automatically.

    To put the headset into pairing mode:

    1. Make sure that the headset is powered on. 
    2. Press and hold the answer/end button as long as it takes until the blue light is on steady (without blinking).
    3. Follow the pairing procedure for your phone. Refer to your phone’s user manual for details.

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  • My Jabra headset announces it is disconnected. What does this mean?

    The headset is announcing that it has disconnected. This could mean the following: 

    • The connected phone/device has been turned off.
    • The connected phone/device is out of range of the headset.
    • Bluetooth has been disabled on the connected phone/device.

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  • I have a connection problem with my headset.

    You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

    You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

    When the headset is on:

    • Very slow, single flashes mean that the headset is connected to a device
    • Slow triple flashes mean that the headset is not currently connected

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  • What is the pass code for pairing my Jabra headset?

    The pass code for pairing the headset is "0000" (four zeros).

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• Accessories

  • How can I obtain parts and accessories for my Jabra device?

    You can order accessories at the following website:

    Shop Jabra Accessories

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• Technologies

  • What is AVRCP?

    Audio Video Remote Control Profile (AVRCP) is a Bluetooth profile that makes it possible to control e.g. a phone from a Bluetooth headset when streaming music.

    
    

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• Other

  • I am unable to take any calls when my headset is charging.

    The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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  • The music player starts immediately upon connection and I hear music in the headset

    Please try the following steps:

    1. Turn the headset off.
    2. Wait a couple of seconds, then press the answer/end button until the yellow light comes on.
    3. Set your phone to discover Jabra STONE and your phone will find it.
    4. Connect and music should play only when you start it.

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