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Troubleshooting
Troubleshooting
  • I can hear myself (echo)

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

  • People have trouble hearing me

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I use my phone's corded headset with my computer too?

    Yes. With the appropriate adapter you ca​n use the corded headset you have for your telephone with your computer through the USB port.

    This multi-purpose use of your headset can be accomplished by connecting the quick disconnect (QD) of your headset to any one of the following adapters: Jabra GN8110, Jabra GN8120, Jabra LINK 180, Jabra LINK 220 and Jabra LINK 280.

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  • Is there a specialized corded headset for hearing aid users?

    Yes. The Jabra GN2100 MS Telecoil makes our high-end headset solution available to those with special hearing needs. Now hearing aid users can enjoy all the health benefits and increased work efficiencies that headsets bring.

    Designed for hearing aid wearers, the Jabra GN2100 MS Telecoil is equipped with a hearing aid-compatible telecoil fitted to the plain side of the earpiece. It works with all standard, telecoil-equipped hearing aids. The telecoil cancels out surrounding background sound while heightening the sound quality from the telephone, giving hearing aid users clearer, crisper phone conversations free from interfering background noise.

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  • Is there a difference in sound quality using leatherette vs. foam ear cushions?

    Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output. The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.

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  • ​Which amplifiers will the Jabra GN2100 Series headsets work with?

    Jabra GN2100 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface.

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  • Are Jabra headsets safe to use?

    Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

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FAQ - all questions

  • Audio

    • Is there a difference in sound quality using leatherette vs. foam ear cushions?

      Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output. The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.

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    • Microphone level is too low on Avaya 1416 telephone.

      We recommend that you use the Jabra GN2100 headset together with the Jabra GN1200 Smart Cord in setting 1 or 7 when connecting to Avaya telehones 64xx, 56xx, 54xx, 46xx, 24xx and 14xx series.  

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    • I get an echo when using my Jabra GN2100 headset together with the Jabra GN8000 amplifier on an Avaya 9620 and 1608 telephone.

      To resolve the issue we recommend you use the Jabra GN1216 Smart Cord especially designed for use with Avaya 96xx and 16xx series telephones.

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  • Compatibility

    • Can I use my phone's corded headset with my computer too?

      Yes. With the appropriate adapter you ca​n use the corded headset you have for your telephone with your computer through the USB port.

      This multi-purpose use of your headset can be accomplished by connecting the quick disconnect (QD) of your headset to any one of the following adapters: Jabra GN8110, Jabra GN8120, Jabra LINK 180, Jabra LINK 220 and Jabra LINK 280.

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    • ​Which amplifiers will the Jabra GN2100 Series headsets work with?

      Jabra GN2100 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface.

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  • Installation

    • Why am I unable to connect my Jabra headset to my phone?

      Most Jabra corded headsets have a proprietary "Quick Disconnect" (QD) flat connector. This will not connect to a phone without an additional adapter cable. This design allows one headset to be used for multiple purposes.

      • A 2.5 mm adapter
      • Smart Cord adapter
      • USB adapter
      • Etc. 
      These additional adapters/cables must be added as a separate component. Contact your supplier to see which adapter cable is required to meet your needs. If you have a Jabra headset ending in a USB connection, it can only be used with a computer. 

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  • Technologies

    • Are Jabra headsets safe to use?

      Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

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    • How does a noise canceling microphone work on my Jabra corded headset?

      A noise canceling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that you position the noise canceling microphone close to your mouth, no further away than 2 finger widths.

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  • Other

    • Is there a specialized corded headset for hearing aid users?

      Yes. The Jabra GN2100 MS Telecoil makes our high-end headset solution available to those with special hearing needs. Now hearing aid users can enjoy all the health benefits and increased work efficiencies that headsets bring.

      Designed for hearing aid wearers, the Jabra GN2100 MS Telecoil is equipped with a hearing aid-compatible telecoil fitted to the plain side of the earpiece. It works with all standard, telecoil-equipped hearing aids. The telecoil cancels out surrounding background sound while heightening the sound quality from the telephone, giving hearing aid users clearer, crisper phone conversations free from interfering background noise.

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    • Will my microphone boom rotate for wearing on my left or right?

      The microphone boom arm is designed to rotate only 270 degrees to protect the parts inside for optimal lifetime longevity. The 270 degree movement can be done in both directions, supporting left and right wearing styles. For 360 degree rotation please select the Jabra BIZ 2400 Series.

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Download area
Download area

Manuals

Documentation for download Language File format File size
Datasheet PDF 293,5 KB Download
Quick Start Guide English PDF 1,4 MB Download
Serial Number Location English PDF 362,7 KB Download