Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB
  • Use

    • Answer/end call

      Note: Click here to see if your softphone supports this feature.
    • Mute indicator

      In this section we show you how to mute.
    • Volume control

      In this section we show you how to use the volume.
    • End or reject call

      Double tap the multi-function button

  • Wear

    • Over the head

Video tutorials
Video tutorials

How to setup the Jabra PRO™ 930

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to setup the PRO™ 930 headset.

Video in English

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

Troubleshooting
Troubleshooting
  • I cannot answer/end soft phone calls via the headset

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
    Please note: The base needs to be turned on when you dock the new master headset.

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  • How do I disable the ring tone signal in my headset?

    Prerequisite:

    The ring tone can only be disabled on the following headsets:

    • Jabra PRO 920 - only possible with Jabra service cable (Jabra product no. 14201-29)
    • Jabra PRO 930
    • Jabra PRO 9450 / 9460 / 9465 / 9470
    • Jabra GO 6470

    To disable the ringtone signal in the headset,  you will need to have the latest Jabra PC Suite installed on the PC.

    Download the latest release of Jabra PC Suite

    After you have installed the latest version of the Jabra PC Suite follow the next steps:

    1. Put your headset in the cradle and make sure that the base is connected to the PC with the USB cord. Then start up the Jabra Control Center (Start > Programs > Jabra > Jabra PC Suite > Jabra Control Center).
    2. Click on the "Headset tab"
    3. To deactivate the ring tone signal, please uncheck the „Enable ringtone in headset“ option.

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  • Can the Jabra PRO 930 be used for listening to music or internet radio?

    Yes. The best music quality is achieved by selecting wideband audio and setting the volume in the media player to half or lower. Please also note that the Audio protection SafeTone is a feature intended for speech usage only and a higher protection level will impact music quality.

    To open an audiolink to the Jabra PRO 930 without launching your softphone client, simply click the headset answer/end button twice. Please note that Jabra PRO 930 must be selected as default audio device for your media player or operating system.

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  • Does Jabra PRO 930 include wideband?

    ​Yes, with the Jabra PRO 930 you can choose between narrowband and wideband. Narrowband offers longer talk time and better density performance; wideband gives you a richer, fuller sound quality.

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  • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
    Please note: The base needs to be turned on when you dock the new master headset.

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FAQ - all questions

  • Audio

    • How can the beep tone be disabled on my Jabra PRO 930 headset on initial boot up?

      ​Prior and during boot up, the base is in power-save-mode. The headset is seen as being out-of-range until the base is powered up and the headset synchronizes with its base.

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    • Can I change or disable my Jabra PRO 930 or Jabra PRO 935 ringtone?

      Yes. The ringtone can be changed or disabled using Jabra PC Suite (Jabra.com/pcsuite).

      1. Open Jabra Control Center.

      2. Select the Advanced view.

      3. Select the Headset tab.

      4. Select the desired ringtone setting from the Ringtone in headset dropdown menu (see pictures below).

      | Jabra PRO 930



      | Jabra PRO 935


      3. Click Apply and OK.

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  • Compatibility

    • Will the Jabra PRO 930 work with all computers?

      The ​Jabra PRO 930 works on PCs. Mac is not supported. In some cases the Jabra PRO 930 may work on Mac, if it is detected as an audio device.

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  • Features

    • Can the Jabra PRO 930 be used for listening to music or internet radio?

      Yes. The best music quality is achieved by selecting wideband audio and setting the volume in the media player to half or lower. Please also note that the Audio protection SafeTone is a feature intended for speech usage only and a higher protection level will impact music quality.

      To open an audiolink to the Jabra PRO 930 without launching your softphone client, simply click the headset answer/end button twice. Please note that Jabra PRO 930 must be selected as default audio device for your media player or operating system.

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    • Does Jabra PRO 930 include wideband?

      ​Yes, with the Jabra PRO 930 you can choose between narrowband and wideband. Narrowband offers longer talk time and better density performance; wideband gives you a richer, fuller sound quality.

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    • How do I put calls on hold using my Jabra PRO headset?

      Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

       

      1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

      2. To resume the call, tap the Multi-function button.

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    • How safe are Jabra PRO 930 headsets? Do they provide protection against unexpected loud noises?

      The ​Jabra PRO 930 features Jabra Safetone technology which covers Peakstop and protects against sudden loud sound spikes. It also features Intellitone, which protects the user against dangerously high sound exposure over a full working day.

      In Jabra PRO 930 you can select Peakstop only, or Peakstop and Intellitone. Intellitone sets a maximum audio protection level of 85 dB SPL (sound pressure level). This corresponds to the recommended maximum sound level that you can safely be exposed to during the course of a working day (ref. Directive 2003/10/EC of the European Parliament and Council of 6 February 2003).

      Many experts define acoustic shock as being exposed to a sound of over 135 dB SPL (sound pressure level), but even lower sounds can damage the hearing. That is why Jabra PRO 930 headsets with Jabra Peakstop™ cut off sounds at 118 dB SPL.

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  • Installation

    • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
      Please note: The base needs to be turned on when you dock the new master headset.

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    • How do I disable the ring tone signal in my headset?

      Prerequisite:

      The ring tone can only be disabled on the following headsets:

      • Jabra PRO 920 - only possible with Jabra service cable (Jabra product no. 14201-29)
      • Jabra PRO 930
      • Jabra PRO 9450 / 9460 / 9465 / 9470
      • Jabra GO 6470

      To disable the ringtone signal in the headset,  you will need to have the latest Jabra PC Suite installed on the PC.

      Download the latest release of Jabra PC Suite

      After you have installed the latest version of the Jabra PC Suite follow the next steps:

      1. Put your headset in the cradle and make sure that the base is connected to the PC with the USB cord. Then start up the Jabra Control Center (Start > Programs > Jabra > Jabra PC Suite > Jabra Control Center).
      2. Click on the "Headset tab"
      3. To deactivate the ring tone signal, please uncheck the „Enable ringtone in headset“ option.

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    • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
      Please note: The base needs to be turned on when you dock the new master headset.

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    • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

      ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

      Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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    • Do I need to do anything else to get full functionality on the Jabra PRO 930?

      ​For some softphones, specific drivers may be needed to enable full call control. These are available free of charge through Jabra PC Suite.

      Download the latest release of Jabra PC Suite

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button

      2. Click on Control Panel

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5)

      4. Click on Sounds and Audio Devices

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button

      2. Click on Control Panel

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5)

      4. Click on Sound

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default


      6. Do the following on the Recording tab.

      7. Click Apply and OK


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default

      4. Do the following on the Recording tab.

      5. Click Apply and OK

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • Why does the boom arm need to be so long on Jabra PRO 930 headsets?

      ​The length of the boom arm is optimized for noise-cancelling. To get the full benefit of this technology, it is important that the noise-cancelling microphone is positioned as close to the mouth as possible, ideally 2 cm / less than 1 inch from the mouth.

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    • What does it mean when the Jabra PRO 930 battery indicator flashes with a blue light and stops flashing after the first call?

      ​The battery indicator will flash with a blue light whenever the unit enters sleep mode. This can happen because of 8 hours of inactivity, if the USB host device powers off or if the USB cord is un-plugged from the USB host device. In the User Manual you find further information about sleep mode and how to enable or disable it.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 11/22/2013 1.30 6,5 MB Download

Released : 22.11.2013
Version : 1.30.3


Integration for:

  • Avaya one-X Communicator softphone

New features and enhancements:

  • Supports Jabra Motion and UC Voice 150a & 250a
  • Improved management of call transfer between multiple Jabra devices
  • Various stability improvements

System requirements & Compatibility:
See Help in Jabra Suite for Mac or Installation guide

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 4/18/2013 2.4 1,2 MB Download

PRO 920:

New features and enhancements:
  • Optional WB audio on PRO 920 (NB default) Trough Jabra PC suite or voice prompt the user can now choose between Wideband audio or NarrowBand audio
  • Extended voice prompts: Enable/disable Wideband Audio

 

PRO 930:

New features and enhancements:

  • 5 User selectable base ringtones on PRO 930 In dense deployments of Jabra PRO 930 the user will benefit from being able to set different ring tones. The ringtones can be selected via Jabra suite and via the voice prompted set-up guide.
  • Extended voice prompts

      Ringer disable/enable

      Select base ringtone

      Mute reminder disable/enable

  • Improved UI

Battery indication on base (traffic light). One more battery status level has been added to the battery indicator. Yellow has been added to the existing Green and Red indicators to give heavy users earlier warning that their headset needs to be re-charged.

  • General quality/stability improvements
  • Ringer level selection (930) In dense deployments of Jabra PRO 930 it can be beneficial to be able to select the ringer tone level of the base. In Value pack 1 it´s now possible to set the ringer tone level to: Off, Low, Mid, High.
  • Volume synchronization on Mac
Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

 Improved integration for:
•    Avaya softphone (COM SDK upgrade)

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 74,5 KB Download
Quick Start Guide PDF 12,3 MB Download
User Manual PDF 3,5 MB Download