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FAQ - Top questions

Prerequisites

FAQ - All questions

Prerequisites

Download Jabra Sound+:

Note: On Android devices, Jabra Service app is required to be installed to use Jabra Sound+.


With Jabra Sound+, you get access to the below features for your Jabra product:

Call experience

  • Adjust the volume of your own voice in a call
  • Fine tuning of call audio
  • Caller ID on/off

Equalizer

  • 5-way graphic equalizer, for music, according to personal preferences and needs
  • Play, pause, next/previous track button for music/track control
  • Reset - Go back to neutral/flat equalization button (on top of equalizer settings)

HearThrough (Audio experience)

  • Adjust the ability to hear surroundings without removing the earbuds from ears

Auto pause on/off (music)

Voice guidance (earbud prompts) on/off

Language settings

  • Update the language according to personal preference and needs
  • Supported languages: English, German, French, Japanese, Chinese

Product update

  • Get the latest and greatest performance for your Jabra product
  • OTA - Over The Air update. Wireless firmware updates for your Jabra Device.

Product registration

  • Register product to activate warranty*, sign up for news, deals and tips by email.

User Manual

  • Access User Manual.

Product status

  • Battery status (percent %)
  • Visual ID of connected product
  • Connected/disconnected
  • Firmware versions
  • Active language

Voice assistant

  • Activate voice engine in smartphone (Siri, Amazon Alexa etc.).

*Dust and water resistant 2-year global warranty registration for Jabra Elite 45e, Jabra Elite 65e and Jabra Elite 65t. Dust and sweat resistant 2-year global warranty registration for Jabra Elite Active 65t.

These step-by-step instructions will help you pair your Jabra device with your smartphone using Bluetooth. Simply select your Jabra device and you are on your way.

Note: These instructions do not describe pairing your Jabra device with a computer, desk phone, or tablet.


The video narration is in English. When a video is playing, you can optionally turn on/off English subtitles by clicking the CC button CC YouTube setting in the bottom toolbar (or pressing “C” on your keyboard). The subtitles may either be verified by Jabra or auto-generated by YouTube.

Please note that translated subtitles, verified by Jabra, may be available in Chinese (Simplified), French, German, Japanese, or Spanish. To see available translated subtitles, click the Settings icon YouTube settings, go to Subtitles/CC, and then select the preferred language.


Read the full firmware release note for the Jabra Evolve 65t here.

Download the Jabra Sound+ app to update or change language on your Jabra Evolve 65t:

In this section you can find firmware and software for updating your Jabra Evolve 65t. You can update the Jabra Evolve 65t earbuds using Jabra Direct 2.0 or the Jabra Sound+ app. You can update the Jabra Link 370 Bluetooth adapter using only Jabra Direct 2.0.

Firmware

Software

Applications

File Description Language or Region Release date Version Release notes
Details Download

The following images show where to find your product serial number.


Serial Number

Contact Jabra Support

Contact