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Looking for support for your New Balance RunIQ Smartwatch?

Please visit New Balance RunIQ support page for specific support content, and contact information here: New Balance RunIQ support page

Need to pair with the New Balance RunIQ Smartwatch? Click here for instructions: Pairing with RunIQ 

FAQ - Top questions

Prerequisites

FAQ - All questions

Prerequisites

The video narration is in English. When a video is playing, you can optionally turn on/off English subtitles by clicking the CC button CC YouTube setting in the bottom toolbar (or pressing “C” on your keyboard). The subtitles may either be verified by Jabra or auto-generated by YouTube.

Please note that translated subtitles, verified by Jabra, may be available in Chinese (Simplified), French, German, Japanese, or Spanish. To see available translated subtitles, click the Settings icon YouTube settings, go to Subtitles/CC, and then select the preferred language.


These step-by-step instructions will help you pair your Jabra device with your smartphone using Bluetooth. Simply select your Jabra device and you are on your way.

Note: These instructions do not describe pairing your Jabra device with a computer, desk phone, or tablet.


In this section you can find firmware and, if applicable, software for updating your Jabra device. You can update some Jabra devices directly using the firmware file. Updating other Jabra devices may require installing Jabra software.

The relevant firmware file and software download will be available here.

Firmware

Software

Applications

File Description Language or Region Release date Version Release notes
Details Download

The following images show where to find your product serial number.


Serial Number

Contact Jabra Support

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