There’s no shortage of UCaaS platforms out there: Skype for Business, Cisco Jabber, Avaya Aura – you name it. These platforms are quickly changing the way people communicate and work. Companies now need to look at something they may not have considered before: How to deploy headsets for their many different employees?
Most businesses haven’t had much experience with deploying and managing headsets for a large group of employees. There’s one exception: businesses with employees that are “call-centric.” These professionals listen to and talk with customers for a living – think stockbrokers, insurance agents, or call center agents. Their typical day includes a lot of phone conversations and the occasional quiet time to get some focused work done. Call-centric workers treat headsets as a critical business tool; they wouldn’t even consider doing their jobs without one.
Today, more and more businesses are starting to deploy headsets to completely different types of employees in order to improve their productivity and help them make better use of new UC tools.
