Tips & Advice

Call center headset reviews: What to look for

Photo of Daniel Gniazdo
July 31, 2015
Reading time
4 minutes

When you’re looking for a call center headset, you’re likely to check out a few reviews to help you make up your mind. Finding the reviews shouldn’t be a problem. Google wasn’t invented yesterday. But it helps to have a better idea of what you really want from a headset to know what to look for in call center headset reviews.


With that in mind, here are some questions you may ask before reading the reviews:

Should my headset be wireless or wired?

First things first: Do you want a wireless or a wired headset? As with most things, each has its pros and cons.

A wired headset is easy to connect and guarantees uninterrupted calls (unless you yank the cord out, that is). They also tend to be more affordable than comparable wireless headsets. On the other hand, you’ll be pretty much tied to your desk. Plus wires tend to get in the way of things. Nobody enjoys untangling a messy ball of wires.

A wireless headset lets you roam around the office while staying on the call. You can even switch your call over to a smartphone and leave the call center altogether, should you need to run a quick errand. But wireless headsets have a limited battery life and can disconnect if you move too far from your desk or if the wireless connection drops.

So when you check out call center headset reviews, make sure to keep an eye on whether the battery life, connection options, and operating range are what you’re looking for.

Jabra PRO9470 lets you move around while on call.

How will I wear the headset?

Just like most other headsets, call center headsets offer a number of wearing styles. You can go for the standard headband that wraps around your head, but you can also find headsets with a neckband that goes—well—behind your neck. You can even choose to have a call center headset for just one ear that sits directly on it.

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Which brings us to the question of whether you want a mono (one ear) or stereo/duo (two ears) headset in the first place. The former lets you keep one ear free to hear what goes on around you, so you don’t miss out on all that important workplace gossip. The latter is a lot better for blocking out distractions and helping you focus on the call itself.

So does the headset offer the wearing style you want? Does it come with the option of switching between different wearing styles? Call center headset reviews can usually answer those questions for you.

What is the noise level in my call center?

Do you work in a call center with just two other people who communicate exclusively in whispers and meaningful stares? Or is your call center full of people who always scream? Your answer will tell you what type of call center headset to invest in.

If you work in a relatively quiet call center, a basic headset may do just fine. On the other hand, if your call center is busy and loud, you might want to invest in a headset with noise-cancelling microphones and active noise cancellation, so that you and the caller can hear each other better.

Typically, call center headset reviews will touch upon this topic and discuss call quality and noise cancellation at length. Knowing what you want from a headset will help you make the best of these reviews.

Jabra Evolve 80 helps you focus even in a noisy place.
Jabra Evolve 80 helps you focus even in a noisy place.

How many hours per day will I be wearing the headset?

The answer to this question will help you prioritize the need for a comfortable headset. If you’re always on a call, you should consider a truly lightweight headset that stays comfortable even after prolonged use and doesn’t hurt your ears.

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On the other hand, long-term comfort may be less of an issue if you do many other things apart from calling, like playing Solitaire (hey, I don’t judge). If you’re only on a call for an hour or two per day, a more simple headset may be enough.

Call center headset reviews will often discuss how comfortable the headset is and whether it’s suitable for many hours of continued use.

How durable does my headset need to be?

You’re probably thinking, “I’ll be paying good money for this headset. Of course I want it to be pretty damn durable!”

And that’s true. But while most quality professional headsets are built to last, certain call center headsets go the extra mile. For instance, some of them have Kevlar-reinforced cords and boom arms that can be rotated 360 degrees without snapping. Heavy users may want to buy something like that to make sure their headset can really take a lot of punishment. It’s no use investing in a seemingly great headset if it wears out shortly after you buy it.

So try to see what call center headset reviews have to say about each product’s durability and whether it’s gone through extensive stress testing.


Reviews are a good start, but nothing beats personal experience. Why not “test drive” a call center headset yourself? Quality producers give you free headsets to try when you’re purchasing a lot of headsets at the same time.

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