The business world was once dominated by enterprise applications on dedicated servers and fixed-line desk phones. Now, this world is rapidly becoming cloud-based, wireless, and mobile. When it comes to unified communications, businesses have more options than ever before.
But one thing that hasn’t changed is the need for people to communicate and work together. Be it voice or video calls, business people expect to be able to connect whenever and wherever they want, on whatever device, and on their own terms. And they expect their calls to always sound perfect, too.
Call quality is becoming more of a challenge
People tend to expect flawless phone calls – and nowadays, they also expect seamless video calls. However, using the cloud and mobile connections tends to be a problem for businesses trying to deliver the best call quality for employees and customers.
In addition to the standard network challenges, there’s the fact that we’re using multiple voice and UC applications to connect to other people all across the world (here are some interesting stats on the growth of telecommuting from Global Workplace Analytics). But, despite all that, voice is still the dominant way to communicate. Whether it’s a one-on-one call, a conference call, a UC or video conference – when we need to get stuff done, we talk.
That’s why there’s a growing need for reliable, quality headsets and speakerphones. To hear more about why headsets and speakerphones are increasingly important, we talked to Urban Gillis, the VP of Channel Sales for North America at Jabra.
Headsets and speakerphones are part of the solution
“With the challenges of being on the road, connecting from an airport parking lot, or even as a home-based contact center rep connecting through your computer, the need for a high-quality audio endpoint has never been greater,” says Gillis.
“We’ve all experienced call jitter as the move towards IP phones and video calls has accelerated, and these seem to be increasing as we’ve all been connecting through different types of networks. Eliminating the possibility of poor quality originating from your headset or mobile speakerphone just makes sense.”
Professional audio devices can make all the difference. For example, noise-cancelling microphones can filter out the sound of that dog barking in the yard next door, while headsets with wind noise protection can help a sales person on the road.
“Having software-centric products that allow devices to react as environments change provides real benefits to a mobile workforce. The endpoints businesses and their employees choose deliver tangible results in terms of productivity and employee and customer satisfaction. There are few pieces of technology that you use as often as your voice endpoint, and it needs to deliver and perform for you,” Gillis explains.
Call quality issues are common nowadays – poor network connection, app issues, dropped participants, and so on. With so many variables that can cause call quality issues, it’s a no-brainer to ensure that your headsets or speakerphones aren’t one of them.