You never see them, but they’re there. Those voices at the other end of a telephone line who skillfully listen, provide vital information and, most importantly, help resolve your issues. It’s time to give them their due.
“Hello, Mr. Reisinger. My name is Gretchen, and it will be my pleasure to assist you today. I understand you have an emergency….”
The voice on the other end of the line was soothing, professional, reassuring – and exactly what I needed during this time of crisis. Instead of hiking through the Austrian part of the Tyrolean Alps, I was helping paramedics get my friend, who had taken a bad fall in a remote area, off the mountain. Continue reading