It’s Time to Recognize the Voice at the Other End of the Line

You never see them, but they’re there. Those voices at the other end of a telephone line who skillfully listen, provide vital information and, most importantly, help resolve your issues. It’s time to give them their due.

APRIL 5_ Jabra NWoW blog - It’s Time to Recognize _IMAGE

“Hello, Mr. Reisinger. My name is Gretchen, and it will be my pleasure to assist you today. I understand you have an emergency….”

The voice on the other end of the line was soothing, professional, reassuring – and exactly what I needed during this time of crisis. Instead of hiking through the Austrian part of the Tyrolean Alps, I was helping paramedics get my friend, who had taken a bad fall in a remote area, off the mountain. Continue reading