FAQ

How to connect my Jabra GN9330e with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

    How to connect my Jabra GN9330e with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

    Prerequisite:

    Jabra GN9330e + Jabra Link 14201-19

    In combination with one of the following Avaya phones:

    • 2420 from Callmanager Software 4.0 and up
    • 4610 / 4620 / 4621 / 4622 / 4625 from Firmware 1.8
    • 4630 / 5420 / 5610 / 5620 / 5621 / 5625“

     

    Connection:

    Important: Please note that Remote Call Control for the Jabra GN9330e is only supported from version "L" or the Date code 9/09.

    1. Remove your phone’s network cable.
    2. Connect the EHS adapter to the "EU24/ ADJ" socket of your Avaya phone and the "AUX" interface to your Jabra GN9330e base.
    3. Now insert the 4-pin connection cable into the base socket of the Jabra GN9330e marked with the “phone” and the other end into the “headset” interface of your phone.
    4. Now you can reconnect the network cable to your phone.

     

    Software setup:

    Put the headset into the base and activate the “DHSG” mode.

    Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (yellow LED).

    LEDs from left to right:

    LED 1 = RHL
    LED 2 = DHSG
    LED 3 = AEI
    LED 4 = MSH

    Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

     

    Base setup:

    Set the phone setup switch (A-G) to "A".

     

    Headset answer/end:

    As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

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