How do I adjust battery settings on my Android smartphone to ensure connection with my Jabra device?

Prerequisites

One or more of the following Jabra apps:

• Jabra Sound+ version 2.7 or earlier
• Jabra Sport Life
• Jabra Assist
  
  

Jabra apps require Jabra Service to run in the background. However, Android battery optimisation settings close these background apps. If Jabra Service is closed, then Jabra Sound+, Jabra Sport Life, and Jabra Assist will not be able to discover a connected Jabra device.

To adjust battery settings to keep Jabra Service open, follow these steps. Note the steps may vary between Android devices.

1. Open the Android settings app.
2. Select Battery.
3. Tap the three dots in the top right corner.
4. Select Battery optimisation.
5. In the Not optimised dropdown, select All apps.
6. Tap Jabra Service.
7. Select Don’t optimise.
8. Repeat steps 6 and 7 for the other Jabra apps.
9. Turn your smartphone off and on for these changes to take effect.

To allow background activity, follow these steps.

1. Open the Android settings app.
2. Select Apps & Notifications.
3. Choose to see all apps.
4. Select Jabra Service in the list.
5. Tap Battery.
6. Under Manage battery usage, enable Background activity.
7. Repeat steps 4-6 for the other Jabra apps.
8. Turn your smartphone off and on for these changes to take effect.