Why is the volume different between the left and right earbud?
An imbalance of audio between the earbuds can be caused by the buildup of soil over time due to earwax, sweat, or oil. Therefore, it is important to practice aural hygiene and also to clean the earbuds regularly.
To clean the earbuds, use the following guidelines.
EarGels
Remove the EarGel from the earbud. Use a swab, slightly dampened with warm water, to wipe the outer surface and around the hole in the middle of the EarGel. Let it air dry completely before the next use.
Earbuds and charging case
The charging case has 4 charging pins inside of the case, and each earbud has 2 charging poles. Soil buildup on the charging pins and poles can also affect charging. Use a dry swab to gently clean the pins in the charging case and poles on the earbuds.
When you are not using the earbuds, store them in the charging case to avoid contact with dusty or dirty surfaces.
Note
If you still experience audio issues with your Jabra device, please contact Jabra Support. Find the relevant contact information on the product support page for your product.
