Why does call control not work with my ShoreTel softphone even though I followed the post installation steps of Jabra Direct?

Compatible Mitel/Shoretel Softphones

• Mitel/Shoretel Communicator v.14, 15
• Mitel/Shoretel Connect Onsite

Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not installed properly, or the Mitel/ShoreTel softphone failed to configure properly. Use the following steps to check the installation and configuration.

1. In the Control Panel, click Phone and Modem.
2. On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
   
   


3. Click Configure. The ShoreTel Remote TSP dialog opens.
   
   


4. In the Provider Usage section, verify that Use this service provider (enable) is selected.
5. If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer.
6. Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen.