How to connect my Jabra GN9120 EHS / GN9125 EHS with Cisco 8961, 9951, 9971

Prerequisite:

Jabra GN9120 EHS + Jabra Link 14201-30 (from FW 2.2.0)
Jabra GN 9125 EHS + Jabra Link 14201-30 (from FW 2.2.0)

In combination with one of the following phones:

• Cisco 8961 / 9951 / 9971

Important: The following requirements must be fulfilled to be able to use Remote call control:

• Cisco Unified Communications Manager (CUCM) from release 7.1(3a) SU1, and phone firmware 9.0(3) or higher.
• Cisco Call Manager Express from version 4.1 and phone firmware 9.0(3). You will be informed of the IOC version required when downloading (Cisco).

 

Connection:

1. Connect the 1-sided end (USB plug) of the EHS adapter with the USB socket of your phone .
2. Connect the split end of the EHS adapter which is supplied with the GN912x base. Insert the RJ10 plug into the socket identified with the “phone” symbol and the RJ45 plug into the socket identified with "AUX" on the base.

 

EHS setup:

The Jabra GN912x must support and be setup to DHSG EHS.

You can check or set it as follows:

1. Place the headset on the base.
2. Then press the PLUS and MINUS buttons simultaneously for 6 seconds until the online display on the headset starts to flash.
3. The base will now display to you the EHS currently installed. The online light indicates "MSH", the pulsating light indicates "RHL", the MUTE light "DHSG" and the battery display "AEI".
   
   
4. With the PLUS or MINUS buttons, you can now switch between the different EHS types.
5. To confirm the EHS has successfully installed, the phone automatically switches back to charge mode after 10 seconds

 

Base setup:

The adjustment controller (small wheel) on the base must be set to A".

 

 

Microphone level setup:

1. Please call someone with the headset.
2. You must now simultaneously press the PLUS and MINUS buttons on the headset which immediately produces a signal tone.
3. You can now increase the microphone volume with PLUS or decrease the volume with MINUS.
   
   
4. To confirm, a low signal tone sounds in the background after 10 seconds. The settings are then automatically saved.

 

Communication Manager setup:

Under the tab "Wideband Headset UC Control", the option "Enabled" must be selected for each terminal.

From CUCMA (cisco unified communications manager admin):

Device>Phone>Enable/Disable USB>Highlight Audio Class>Check Override>Save

Reboot 9971 for settings to take effect.  Phone LCD screen should read: The Jabra Link 30 is now connected.  Confirm by going to Setup>Accessories in the phone.  You should see the Jabra Link 30 as a Device Type: Peripheral/ Device Class: Audio/Configured: Yes