How do I manually reset my Jabra Pro 9400 Series headset?

To manually reset your Jabra Pro 9400, follow these steps.

1. Unplug the base power supply from the power outlet.
2. Remove the headset from the base.
3. Press and hold (5 seconds) the Multi-function button until the LEDs on the boom arm rapidly blink red and turn off. Then release the button.

Multi-function button



LED




4. Place the headset back onto the base.
5. Plug the base power supply into the power outlet again. The soft reset is now completed.

Note:
In rare cases, it is possible that after manually resetting the headset, the software in the headset hangs so the Multi-function button on the headset stops working. If this happens, remove the battery from the headset for a minimum of 10 seconds.

For guidance on removing the battery, see the Quick Start Guide - Battery Kit in the Product Documents section. Use a suitable screwdriver to remove and reinsert the battery. This does not affect the product warranty.