Product Support
Select your product for a full range of support options
Contact Support

TECHNICAL SUPPORT
- click here

WARRANTY & SERVICE INFORMATION
- click here


COMPATIBILITY ISSUES
- use our Headset Wizard
- click here

Phone Support:
Technical support is available Monday through Friday between 
8:00 AM and 8:00 PM EST.


Toll-Free USA
800-327-2230 

Canada
800-489-4199

Jabra Technical Support responds to all messages during regular business hours, Monday through Friday, excluding weekends and holidays. You should expect a response within two working days. For a timely, accurate reply, please complete our Support Form.

 

 

Frequently Asked Questions
 
Does my headset work with laptops, PCs, and PDAs?
Your headset will work with devices that are compliant with Bluetooth version 1.1 or higher specifications and support the headset and/or hands-free profile(s).

Does my headset work with my cordless phone at home?
Your headset is not designed for use with cordless phones.

If the headset freezes
If your headset freezes in the menu or does not respond to any commands, you may find it useful to reset the headset. Press the pairing stylus switch ( ) and the end button at the same time.

Does my headset work with other Bluetooth equipment?
Your headset is designed to work with most Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1, 1.2  and support a headset and/or handsfree Bluetooth profile. Use our Compatibility Guide above to see if the BT 125 is compatible with your Bluetooth phone.

How do I answer calls?
Your computer’s VoIP application will notify you of an incoming call. Remove headset from base, or press the talk button if wearing headset. The call will be connected through. If the call is not automatically connected through to headset, manually activate your computer’s VoIP application’s call answer functionality.

How do I take care of my headset?
To clean the headset, use a clean, soft cloth that is slightly damp. To clean the MiniGel, remove it from the headset by gently lifting and pulling it off the speaker housing. Then, wash it in warm, soapy water.

Jabra

Windows Vista Updates

In an effort to keep our products compatible with the latest industry technologies so you may continue to enjoy your headset in the future, we have developed an update that will allow our products to maintain true plug-and-play compatibility with the recent launch of Windows Vista. If you are using Windows Vista and one of the items shown below in red, please select the product to launch your software upgrade.

GN8110 USB
GN8120 USB
GN2000 USB
GN2100 USB
GN4800 USB