What can I do if the pairing steps are not successful?

If the pairing steps are not successful, try the following troubleshooting steps. Try re-pairing after you complete each troubleshooting step.

• Restart your mobile device by turning it off and on.
• Restart your Jabra device by turning it off and on.
• Ensure your Jabra device is in pairing mode. See the following section, Related Frequently Asked Questions, for guidance on how to pair your Jabra device.
• On your mobile device, turn Bluetooth off and on.
• Try to pair your Jabra device using a different mobile device. This is to confirm that a different mobile device will find and pair with your Jabra device.
• Ensure your Jabra device is updated with the latest firmware version.
• Reset your Jabra device. See the following section, Related Frequently Asked Questions, for guidance on how to reset your Jabra device.
• If you still cannot pair your Jabra device with your mobile device, contact support.