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Contact centre headsets

Keeping customers satisfied, one crystal-clear call at a time

Elevate Every Call with the Right Contact Center Headset

Explore our Engage Series of contact center headsets, designed for all-day comfort and exceptional sound quality. With features like customizable sound profiles, flexible connectivity options, and advanced noise-cancellation technology, our headsets ensure clear communication in busy environments.

Everyone’s a winner

Our range of professional contact center headsets work in complete harmony with your people and your platforms. So your agents can focus on helping your customers, whether they’re working from the contact center or their couch. That means happier customers, happier agents, and more efficient contact centers.

If you need it, we’ve got it.

Our range is huge, with something for everyone. Whether you’re running a state-of-the-art contact center, or equipping home-based agents to do their best work , each one is durable and comfortable, with outstanding call quality.

The sound quality great agents deserve.

You might have the best agents in the world, but without great audio, all that talent is wasted. With powerful microphones and outstanding speakers, clarity is your agents’ not-so-secret superpower.

Don’t sweat the metrics

Take a deep breath and relax – Jabra contact center headsets can help improve average handling time, agent satisfaction, and customer experience scores . Who’d have thought one little headset could have so much power?

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SUPPORT

Deploy and Maintain with Confidence

Jabra Professional Services helps you get deployment right anywhere you work, by providing help both before, during and after a deployment of audio and video hardware.

HYBRID WORKING

Happy in hybrid

If you’ve got agents working all over the place, we’ve got the technology to help you make it work. With the right software and hardware combination, your agents can make anywhere their workspace for the day and your supervisors can still confidently monitor and coach them.

At one with the universe (of phones and platforms)

Our contact centre headsets plug-and-play with over 10,000 traditional deskphones. They’re also compatible with most softphone web clients and contact centre platforms including Cisco, Avaya and Genesys Cloud. Wherever you’re at in your digital transformation, we’ll meet you there. See which of our headsets work with your phones or platform in our compatibility guide.

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Believe your ears

Hear how our noise-cancelling microphones tune out even the noisiest of contact centres (and see how they stack up against other products in the market).

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Customer Stories

Find out why many companies choose headsets and speakerphones from Jabra.

The combination of Jabra Engage 50 and Twilio Flex is enabling us to overcome noise and interruptions

and to deliver superior sounding calls – helping us to take customer service to the next level, today and in the future.

Alyce Green

Product Owner, Moneypenny

We must have a dependable headset that’s comfortable for our associates

economical for Sitel and of superior quality to meet our clients’ expectations. We’ve found all of that through our partnership with Jabra... I’m not allowing anything else to be put on our call center floor.

Ellen Gossett

Head of Global Procurement and Director of Finance, Sitel

Our office have an open style where we don’t have any walls or sound barriers in our working space

When it comes to the meetings most of us maximizing our Skype for business call to facilitate our needs or our Member Services Call centre agents in the region, Jabra headsets has the right product to meet our needs.

Rajan Balaguru

Director of IT Field Services, Asia Pacific, Marriott

I can confirm that headsets have become our call center’s most important tool.

In fact, thanks to Jabra, we constantly hear praises from our customers regarding our call quality.

Nicolae Rilea

ICT specialist, Lufthansa

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Explore Our Legacy Contact Center Headset Collection

Discover our legacy contact center headsets, engineered for seamless integration with your existing systems and reliable performance.

Revolutionize the way you measure customer satisfaction

Engage AI - a tone-based agent guidance and conversation analytics software that supercharges call center performance - improves the experience for both customers and agents.

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Find out more

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Jabra Plus

Make device management simple

View, manage, control and update all your devices in one place, with Jabra Plus. Our comprehensive device management platform makes it easy for you to ensure your teams can get down to business with minimal device downtime or disruption, wherever they are.

Learn more

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Contact Sales

Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

Try Jabra for free

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now