Future of Tech
Building engaged and empowered hybrid contact centers
Contact centers in the hybrid era In the last year, we’ve conducted two pieces of research to... →
September 15, 2022
4 minutes
September 15, 2022 4 minutes
Future of Tech
Why tone AI is the most powerful tool in customer experience
The growing importance of CX in business strategy Over the last few years, the world has evolved at... →
September 15, 2022 4 minutes
Future of Tech
The two most important CX KPIs (that you’ve probably never heard of)
The evolving world of customer experience The way companies interact with customers is rapidly... →
September 15, 2022 6 minutes
Work Life
How managers can leverage video to strengthen relationships at work
In hybrid, we build relationships virtually The way professionals work is rapidly changing: 63% of employees globally now say that hybrid work is... →
September 15, 2022 2 minutes
Work Life
Companies are ‘flex-washing’ to attract talent – but there will be a backlash
When we think about flexible work, greenwashing may not be the first thing that comes to mind, but it’s more relevant than you might realize. Just... →
September 12, 2022 3 minutes
Collaboration Tools
Read our latest insights on new ways of collaborating and the changing nature of the work
Rethinking inclusivity in hybrid working: from square feet to pixels
Pixel real estate will change how we think about inclusivity in hybrid work As organizations around the world reconsider →
2021/11/11 3 minutes
How video sparks creativity and innovation in hybrid work
Exploring intelligent whiteboarding and Picture-in-Picture Creativity and innovation are often born out of interpersonal →
2021/11/08 3 minutes
Solving meeting fatigue with high-quality video
In March 2020, when we were sent to work from home, large amounts of employees experienced increased video fatigue. Many →
2021/11/04 3 minutes
How video enables us to get more done
Boosting productivity in the age of hybrid work During the pandemic, we learned that knowledge workers can be highly pro →
2021/11/01 3 minutes