Case Studies

Equipping ORIX Life Insurance with high-quality speakerphones

Orix Life Insurance, pride themselves on being a customer-first organization, who focus on providing complete customer satisfaction. To help meet increasing demands and work more flexibly, Orix adopted hotdesking in their Tokyo head office and needed a high-quality speakerphone to upgrade their conference rooms.

Key Facts

Industry:
Finance

Software:
N/A

Products:
Jabra Speak 710
Jabra Speak 810

Location:
Japan

Website:
orix.co.jp

The Challenge

Orix needed speakerphones that offered the highest-quality audio performance, were flexible, easy to use and manage, and secure, and turned to the world’s leading professional audio brand. With web meetings on the rise, and more staff working flexibly, Jabra speakerphones are high quality, easy to use, and portable, making them the ideal solution for online meetings both in the office and at home. To fully equip their Tokyo office meeting rooms, Orix invested in 60 Jabra Speak 710 and 26 Jabra Speak 810 speakerphones.

Amazing clarity. Better productivity.

According to Kazuyuki Abe, General Affairs Facilities Team Director, the superior audio quality made an immediate and tangible difference to the team’s communications.

Investing in Jabra solutions has helped to boost productivity. Kazuyuki Abe explained that before Orix chose Jabra, they struggled with poor audio quality in meetings, but their experience with Jabra Speak was completely different.

Thanks to Jabra, “the call clarity is amazing, picking up even quiet voices at the edge of the room clearly. Before, we would constantly have to ask people to repeat themselves, and pretty soon everyone was in a bad mood. Meetings now go very smoothly – and take less time.”

“The Jabra speakerphones are so easy to use that we’re holding more and more meetings with them. Compared to just using our laptop audio as we did for meetings in the past, the Jabra speakerphones win hands-down. Joining meetings is so straightforward and the audio quality is so good, it’s really boosted our meeting productivity.”

Kazuyuki Abe

General Affairs Facilities Team Director, Orix

Easy, quick and popular

Mr Abe says that the Speak’s usability is another reason for its popularity. “Our meeting rooms are very popular and busy with people booking them for online meetings. Everyone really likes that you can simply plug a Speak into a USB port and get started. They’re so easy to set up and use that you can make the most of your time and know you’ll have a great meeting.”

Lower support costs. Simple to secure.

There’s a positive impact too on support costs as Takashi Majima from the General Affairs Facilities Team explains: “Our previous teleconferencing system was hard to use, so the support team got called into the conference rooms every time there was a meeting. Since switching to Jabra there’s been no problems. Everyone’s been able to use the Speak devices – we’ve had zero support tickets raised. It really makes the support team’s job a lot easier.”

Having device security is also a big deal, as there is a shrinkage risk associated with small devices like speakerphones, so being able to fix them in place is important”. Jabra offered an easy solution, with the ability to secure the Speak devices with a Kensington lock. “After all, our meeting rooms are in high demand, and the last thing we want is for someone to book a room and then find the Speak has gone walkabout” explains Takashi Majima.