Case Studies

Helping Pittsburgh Pirate ticket sales rise above the noise

Pittsburgh Pirates ticket sales representatives make upward of 80 calls each day. That’s a lot of chatter, and the wrong equipment can exacerbate any difficulties. Pirates’ reps found themselves in this very struggle recently, plugging away with outdated, corded headsets that connected analog-style to computers and didn’t leave much to the imagination when it came to hearing neighbors’ conversations.

The sales team supports a billion-dollar business, and it needed a quality headset that could empower reps to do their jobs quicker and more efficiently, whether in the office or at home.

Key Facts

Industry:
Sports Entertainment
Software:
Ring Central
Products:
Jabra Evolve2 65
Location:
USA

By turning to Jabra Evolve2 65 headsets, members of this team enjoyed a significantly more comfortable work experience. The mobile headsets passively cancel out noise on either end of the line, meaning reps and customers alike heard the conversation rather than background noise, reducing the number of interruptions and need for constant repetition. Jabra headsets integrate with RingCentral, the Pirates’ UC system of choice, and allow reps a hands-free and cord-free arrangement.

Upgrading to professional wireless headsets

Jabra’s professional headsets let everyone from sales reps to office managers enjoy a private office, wherever their actual desk may be. Built for the modern worker, the Jabra headphones offer flexibility, even in noisy offices and integrate seamlessly with unified communications systems. And because they’re wireless, team members can work distraction-free anywhere they go.

“Using Jabra technology has been seamless. People are taking meetings at their desk, which was never done before. The headsets work so well, and people like them so much, that it’s become easy for people to work from home, as well — they simply take the headphones home with them. In short, Jabra Evolve2s have made a world of difference to how sales ...
Aaron Pedigo
Manager of New Business Development at Pittsburgh Pirates

Improved sound quality increases efficiency

By turning to Jabra Evolve2 65 headsets, the Pittsburgh Pirates team enjoyed a significantly more comfortable work experience. The mobile headsets passively cancel out noise on either end of the line, meaning reps and customers alike heard the conversation rather than background noise, reducing the number of interruptions and need for constant repetition.

With Jabra Evolve2 65, the Pirates’ sales team was able to increase the volume of daily customer touchpoints. This in turn increased the efficiency with which the team can find new customers, sell tickets and keep current customers coming back to the park.

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