Jabra Insights Hub

Welcome to Work Beyond the Keyboard
A new study by Jabra and the London School of Economics Behavioural Research Lab predicts that talking to GenAI will be the norm within just 3 years. Find out how talking to AI will reshape the way that we work, and what businesses need to do now to stay ahead.
Read more
The Visibility Report
Having collected millions of datapoints from over 500 minutes of lab-recorded video meetings, new analysis on research carried out at the London School of Economics reveals that being clearly seen in meetings has a powerful impact on how people engage, contribute and perform.

The effect is immediate and measurable. People who are clearly visible are not just more present, they’re more effective. Read the full report now.
Read more
Work and Wellbeing in the Age of AI
Our latest global research, created in partnership with the Happiness Research Institute, explores how AI is transforming the emotional experience of work. Drawing on insights from over 3,700 knowledge workers across 11 countries, the report reveals a strong connection between regular AI use and higher job satisfaction, purpose, and optimism, while also highlighting rising stress levels and uneven adoption.

Read the report to discover what’s really driving employee wellbeing in the age of AI and how your business can respond.
Read more
Inside the Intelligent Contact Center: 2025 edition

In 2025, customer expectations are higher than ever. But while AI is everywhere, only 1 in 4 deployments are mature. The result? Stretched agents, missed opportunities, and underperforming calls.

Our latest guide, Inside the Intelligent Contact Center, explores how to close the gap using real-time coaching, smarter support tools, and a more human-centered approach to AI
Read more
Small Rooms, Big Ideas
Small meeting rooms hold incredible potential. They are where meaningful conversations happen, ideas are born and refined, and teams build trust and connect on a personal level. But too often, these spaces are underutilized due to outdated technology and poor design. This report explores why small meeting rooms matter, the challenges they face, and the strategies organizations can adopt to turn them into high impact spaces that power creativity and collaboration.
Read more
Great ExpectAItions - Work in the Age of AI
With so many unknowns about AI and where it’s taking us, Jabra is taking a closer look AI adoption across the workforce, both now and into the future. We surveyed a total of 5700 people across 13 different countries to find out how workers feel about AI, what they want from it, how they plan to use it and where there might be gaps in expectations. Here’s what they told us.
Read more
Making the Workplace Sound Better
In this piece of 2024 research, we examine the significant impact of noise in the workplace on employee wellbeing and productivity. As companies transition back to office environments, noise has become a major stressor, often overlooked in flexible workspaces designed for collaboration. The report explores how disruptive sounds negatively affect concentration, with the majority of workers struggling in noisy settings. It also emphasizes the importance of high-quality audio in meetings and suggests practical solutions, such as flexible work policies, innovative audio technologies, and intelligent office designs, to create a more productive, noise-free environment.
Read more
Mind the Gap
In this 2024 Jabra research, we uncover what work looks like and what work life is to different generations. In our Mind the Gap Global Report we explore engagement, belonging career drive and productivity across the entire workforce, and specifically zoom in on Gen Z. We’ve surveyed more than 4,000 knowledge workers across 14 markets around the world to shed light on disengagement at work, why flexibility is the newest generation’s number one priority and how connection in the virtual and physical environments could go a lot further than you might think to keep everyone in the workforce productive.
Read more
A Jabra study at the London School of Economics’ Behavioural Lab
There must be a better way to meet. Which is why Jabra spent over a year working with the London School of Economics’ Behavioural Lab to understand how much the technology we’re using is impacting our behaviour in meetings and our ability to collaborate effectively. The study used a diverse range of psychological approaches and measures to uncover the relationship between human behaviour and technology, examining trust, engagement, quality of input and other factors that ultimately lead to better modern-day meetings.
Read more
Hybrid Ways of Working: 2023 Global Report
The 2023 edition of Jabra’s Hybrid Ways of Working Global Report uncovers the state of meetings in hybrid work, which has become the new normal for millions of knowledge workers around the world. We’ve surveyed 1,845 employees across six key markets around the world to zoom in on meetings and uncover the largest barriers and opportunities for employees and organizations. In this year’s edition, we focus on three key topics: inclusion, professionalism and adoption of meeting-room technology.
Read more
Hybrid Ways of Working: 2022 Global Report
The 2022 edition of Jabra’s Hybrid Ways of Working Global Report zeros in on the next major challenge in the world of work: how we can rebuild ourselves emotionally for the hybrid era. We’ve surveyed 2,800 knowledge workers in six of the world’s major economies to better understand how people are optimizing their working lives to put well-being, belonging, and human connection first – through increased autonomy, through purposeful choice of where they work, and through inclusive hybrid technologies.
Read more
Jabra Hybrid Ways of Working: 2021 Global Report
The Jabra Hybrid Ways of Working 2021 Global Report unpacks the findings from a study of more than 5000 knowledge workers in five key countries around the world. We’ve explored some of the most consequential work trends impacting businesses today, including the future of the office, inclusion and equity in hybrid models, as well as how employees view trust, culture, and teamwork in a work-from-anywhere future.
Read more

About the
Insights Hub

The Jabra Insights Hub is a collection of all our latest findings on the future of work, created to help leaders, employees, and organizations thrive in the hybrid future.

Here, we share results from our first-party research, which focuses on key markets around the world to bring a global perspective to new ways of working. We also help to make sense of the complex data by breaking it down into guidebooks, white papers, articles, and many other forms of media.

Welcome to Work Beyond the Keyboard
A new study by Jabra and the London School of Economics Behavioural Research Lab predicts that talking to GenAI will be the norm within just 3 years. Find out how talking to AI will reshape the way that we work, and what businesses need to do now to stay ahead.
Read more
The Visibility Report
Having collected millions of datapoints from over 500 minutes of lab-recorded video meetings, new analysis on research carried out at the London School of Economics reveals that being clearly seen in meetings has a powerful impact on how people engage, contribute and perform.

The effect is immediate and measurable. People who are clearly visible are not just more present, they’re more effective. Read the full report now.
Read more
Work and Wellbeing in the Age of AI
Our latest global research, created in partnership with the Happiness Research Institute, explores how AI is transforming the emotional experience of work. Drawing on insights from over 3,700 knowledge workers across 11 countries, the report reveals a strong connection between regular AI use and higher job satisfaction, purpose, and optimism, while also highlighting rising stress levels and uneven adoption.

Read the report to discover what’s really driving employee wellbeing in the age of AI and how your business can respond.
Read more
Inside the Intelligent Contact Center: 2025 edition

In 2025, customer expectations are higher than ever. But while AI is everywhere, only 1 in 4 deployments are mature. The result? Stretched agents, missed opportunities, and underperforming calls.

Our latest guide, Inside the Intelligent Contact Center, explores how to close the gap using real-time coaching, smarter support tools, and a more human-centered approach to AI
Read more
Small Rooms, Big Ideas
Small meeting rooms hold incredible potential. They are where meaningful conversations happen, ideas are born and refined, and teams build trust and connect on a personal level. But too often, these spaces are underutilized due to outdated technology and poor design. This report explores why small meeting rooms matter, the challenges they face, and the strategies organizations can adopt to turn them into high impact spaces that power creativity and collaboration.
Read more
Great ExpectAItions - Work in the Age of AI
With so many unknowns about AI and where it’s taking us, Jabra is taking a closer look AI adoption across the workforce, both now and into the future. We surveyed a total of 5700 people across 13 different countries to find out how workers feel about AI, what they want from it, how they plan to use it and where there might be gaps in expectations. Here’s what they told us.
Read more
Making the Workplace Sound Better
In this piece of 2024 research, we examine the significant impact of noise in the workplace on employee wellbeing and productivity. As companies transition back to office environments, noise has become a major stressor, often overlooked in flexible workspaces designed for collaboration. The report explores how disruptive sounds negatively affect concentration, with the majority of workers struggling in noisy settings. It also emphasizes the importance of high-quality audio in meetings and suggests practical solutions, such as flexible work policies, innovative audio technologies, and intelligent office designs, to create a more productive, noise-free environment.
Read more
Mind the Gap
In this 2024 Jabra research, we uncover what work looks like and what work life is to different generations. In our Mind the Gap Global Report we explore engagement, belonging career drive and productivity across the entire workforce, and specifically zoom in on Gen Z. We’ve surveyed more than 4,000 knowledge workers across 14 markets around the world to shed light on disengagement at work, why flexibility is the newest generation’s number one priority and how connection in the virtual and physical environments could go a lot further than you might think to keep everyone in the workforce productive.
Read more
A Jabra study at the London School of Economics’ Behavioural Lab
There must be a better way to meet. Which is why Jabra spent over a year working with the London School of Economics’ Behavioural Lab to understand how much the technology we’re using is impacting our behaviour in meetings and our ability to collaborate effectively. The study used a diverse range of psychological approaches and measures to uncover the relationship between human behaviour and technology, examining trust, engagement, quality of input and other factors that ultimately lead to better modern-day meetings.
Read more
Hybrid Ways of Working: 2023 Global Report
The 2023 edition of Jabra’s Hybrid Ways of Working Global Report uncovers the state of meetings in hybrid work, which has become the new normal for millions of knowledge workers around the world. We’ve surveyed 1,845 employees across six key markets around the world to zoom in on meetings and uncover the largest barriers and opportunities for employees and organizations. In this year’s edition, we focus on three key topics: inclusion, professionalism and adoption of meeting-room technology.
Read more
Hybrid Ways of Working: 2022 Global Report
The 2022 edition of Jabra’s Hybrid Ways of Working Global Report zeros in on the next major challenge in the world of work: how we can rebuild ourselves emotionally for the hybrid era. We’ve surveyed 2,800 knowledge workers in six of the world’s major economies to better understand how people are optimizing their working lives to put well-being, belonging, and human connection first – through increased autonomy, through purposeful choice of where they work, and through inclusive hybrid technologies.
Read more
Jabra Hybrid Ways of Working: 2021 Global Report
The Jabra Hybrid Ways of Working 2021 Global Report unpacks the findings from a study of more than 5000 knowledge workers in five key countries around the world. We’ve explored some of the most consequential work trends impacting businesses today, including the future of the office, inclusion and equity in hybrid models, as well as how employees view trust, culture, and teamwork in a work-from-anywhere future.
Read more

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Jabra Insights Hub

Leveraging research to make sense of the new and always-evolving world of work

Hybrid Working Research

Welcome to Work Beyond the Keyboard

The Visibility Report

Work and Wellbeing in the Age of AI

Inside the Intelligent Contact Center: 2025 edition

Small Rooms, Big Ideas

Great ExpectAItions - Work in the Age of AI

Making the Workplace Sound Better

Mind the Gap

A Jabra study at the London School of Economics’ Behavioural Lab

Hybrid Ways of Working: 2023 Global Report

Hybrid Ways of Working: 2022 Global Report

Jabra Hybrid Ways of Working: 2021 Global Report

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About the Insights Hub

Guides & White Papers

Rewriting the HR Rulebook for Hybrid Working

Why Video Is the Foundation of Hybrid Work

A Manager’s Guide to Hybrid Work

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Jabra Blog

Lost in Translation: Are AI Tools Really Hearing Us Right?

AI gives us time. Now let’s use it wisely.

Small rooms, huge potential: why the future of work depends on smarter small meeting spaces

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Welcome to Work Beyond the Keyboard

The Visibility Report

Work and Wellbeing in the Age of AI

Inside the Intelligent Contact Center: 2025 edition

Small Rooms, Big Ideas

Great ExpectAItions - Work in the Age of AI

Making the Workplace Sound Better

Mind the Gap

A Jabra study at the London School of Economics’ Behavioural Lab

Hybrid Ways of Working: 2023 Global Report

Hybrid Ways of Working: 2022 Global Report

Jabra Hybrid Ways of Working: 2021 Global Report

Rewriting the HR Rulebook for Hybrid Working

Why Video Is the Foundation of Hybrid Work

A Manager’s Guide to Hybrid Work

Lost in Translation: Are AI Tools Really Hearing Us Right?

AI gives us time. Now let’s use it wisely.

Small rooms, huge potential: why the future of work depends on smarter small meeting spaces

About the
Insights Hub