Jabra Logo
Jabra Logo

Support resources

Documents

Loading component...

FAQs

Loading component...

Firmware and software

Loading component...

Latest release notes

Loading component...

Find the serial number

Find your product serial number before checking the warranty.

Contact Jabra Support

Jabra ServiceNet

Manage your warranty replacements and returns in our online self-service portal

Warranty terms

Read our warranty and service information for business products

Warranty check

See the warranty coverage for your product

  1. Jabra Link 390

About us

  • Our Story
  • Careers
  • Sustainability
  • News and Press Releases
  • Jabra Blog
  • Case Studies
  • Our Story
  • Careers
  • Sustainability
  • News and Press Releases
  • Jabra Blog
  • Case Studies

Support resources

  • Product Support
  • User manuals
  • Bluetooth pairing guide
  • Compatibility Guide
  • How-to videos
  • Accessories
  • Identify your Product
  • Self Service Repair
  • Product Support
  • User manuals
  • Bluetooth pairing guide
  • Compatibility Guide
  • How-to videos
  • Accessories
  • Identify your Product
  • Self Service Repair

FAQs

  • What is a good headset for Skype?
  • What is a good headset for iPhone?
  • Are Bluetooth headsets safe?
  • What is a good headset for Skype?
  • What is a good headset for iPhone?
  • Are Bluetooth headsets safe?

Get in touch

  • Contact Jabra Sales
  • Online Orders
  • Register your Product
  • Become a Reseller
  • Enterprise End-of-Life Policy
  • Developer Zone
  • Contact Jabra Sales
  • Online Orders
  • Register your Product
  • Become a Reseller
  • Enterprise End-of-Life Policy
  • Developer Zone
GN logo
  • Trademarks
  • Safety and Warning
  • Cookie Policy
  • Change cookie consent
  • Declarations of Conformity
  • Commercial disclaimers
  • Privacy Policy
  • Security Center
  • Open Source Licenses
Document
Technical specifications
Language
  • DanishDanish
  • GermanGerman
  • SpanishSpanish
  • FrenchFrench
  • EnglishEnglish
  • JapaneseJapanese
  • DutchDutch
  • Chinese SimplifiedChinese Simplified
Type
pdf
Size
168.7 KB
Download
Document
Data sheet
Language
EnglishEnglish
Type
pdf
Size
111.4 KB
Download
  • All categories
How do I pair or re-pair a Jabra Bluetooth device with the Jabra Link Bluetooth adapter using Jabra Direct?
What do the LEDs on the Jabra Link Bluetooth adapter mean?
How do I manually update the firmware on my Jabra device using Jabra Direct?
How do I reset the Jabra Link Bluetooth adapter using Jabra Direct?
What can I do if the pairing steps are not successful?
Showing 5 of 26
File
Firmware for dongle
Platform
Windows
Language
GeneralGeneral
Release date
2026/02/12
Version
3.0.0
Download
Release note
File
Jabra Direct
Platform
macOS
Language
EnglishEnglish
Release date
2026/02/12
Version
6.27.03702
Download
Release note
  • Release date:

    February 12, 2026
    Release version:3.0.0

    New Features:

    • Added support for Jabra Evolve3 75
    • Added support for Jabra Evolve3 85
  • Release date:

    December 17, 2025
    Release version:2.5.0

    Fixed:

    • Specific scenario with no call control when used with Cisco Jabber
    • In rare cases there were no call control if used with RingCentral
    • A rare case with no audio when switching between desk phone and softphone on the Jabra Link 950

    Security Updates:

    • Addressed the vulnerability related to CVE-2025-20700
    • Addressed the vulnerability related to CVE-2025-20701
    • Addressed the vulnerability related to CVE-2025-20702
    • Rollback prevention has been added to the Jabra Link 390, it will no longer be possible to downgrade firmware past version 2.5.0
  • Release date:

    July 23, 2025
    Release version:1.4.6

    Security Updates:

    • Upgraded Bluetooth encryption to 128-bit key length.

     

    Note: A security mandate requires that Bluetooth encryption is not permitted to be negotiated below a 128-bit key length.

  • Release date:

    January 23, 2025
    Release version:1.4.2

    Fixed
     
    • An issue where play and pause functionality may not have worked on the Jabra Evolve2 85
    • Mute light could disappear when the Jabra Evolve2 65 boom-arm is up in an outgoing call, in certain scenarios
    • When connected to a Jabra Evolve2 85 on ChromeOS the volume adjustment would not be linear
    • Unmute prompt could be missing with Jabra Evolve2 85 in outgoing calls
    • If the dongle was reset, it would lose connection to the headset if playing media
    • If ending a call in mute state on a softphone, the next incoming call could start as muted

     
  • Release date:

    April 30, 2024
    Release version:1.3.0

    Details

    • Fixed: Answering a call with boom arm in mute position on Jabra Evolve2 65 Flex would end the call when used with Alcatel 300/500 desk phone models
    • Fixed: Stuttering music with Jabra Evolve2 Buds if dongle was in idle mode
    • Fixed: Intermittent audio streaming in some scenarios when connected to two devices
    • Fixed: In rare scenarios the mute LED would stay on after ending a call
    • Fixed: Media audio could stop after being out-of-range
    • Fixed: LED on the Microsoft version could show the Teams LED despite Teams not running on the host
    • Fixed: No audio in the headset in certain multiuse scenarios
    • Fixed: No LED mute indicator in some scenarios when muted from the OS
    • Fixed: Inability to answer a call when connected to HP Unify CP210/CP710
    • Fixed: Bring Teams to foreground function on Microsoft version would not work
    • Fixed: The dongle would not reconnect when exiting hibernate state
    • Performance and stability improvements
  • Release date:

    April 15, 2024
    Release version:1.1.0

    Details

    • First public release
    • Supported products:
      • Jabra Evolve 65 SE
      • Jabra Evolve2 Buds
      • Jabra Evolve2 55
      • Jabra Evolve2 65
      • Jabra Evolve2 65 Flex
      • Jabra Evolve2 75
      • Jabra Evolve2 85
      • Jabra Speak2 75
Complete release history