Contact centre headsets
Keeping customers satisfied, one crystal-clear call at a time
Elevate Every Call with the Right Contact Center Headset
Jabra Engage Series headsets bring the voice path at the edge back into focus, giving IT and operations teams the insight they need to improve troubleshooting and quality monitoring.
With a unique set of device‑level data points – including wireless link quality, battery status, background noise levels, mute usage, microphone boom positioning, and talking pattern signals – Engage helps you understand both the agent and customer side of every interaction.
By feeding this high‑fidelity audio and contextual data into your ecosystem, Jabra Engage completes the end‑to‑end chain required for accurate transcriptions and reliable AI and voice applications, to include speech analytics, real-time translation, call recording agent assist and sentiment analysis.
Managed service providers can easily build headset visibility into their customer offers, adding a new layer of observability and control.
Programmable buttons on Jabra Engage headsets also enable direct interaction with voice‑driven workflows and agentic AI tools, helping agents respond faster, reduce handling time, and deliver consistently better customer experiences.
With a unique set of device‑level data points – including wireless link quality, battery status, background noise levels, mute usage, microphone boom positioning, and talking pattern signals – Engage helps you understand both the agent and customer side of every interaction.
By feeding this high‑fidelity audio and contextual data into your ecosystem, Jabra Engage completes the end‑to‑end chain required for accurate transcriptions and reliable AI and voice applications, to include speech analytics, real-time translation, call recording agent assist and sentiment analysis.
Managed service providers can easily build headset visibility into their customer offers, adding a new layer of observability and control.
Programmable buttons on Jabra Engage headsets also enable direct interaction with voice‑driven workflows and agentic AI tools, helping agents respond faster, reduce handling time, and deliver consistently better customer experiences.
Jabra Engage 75 SE
Engineered to be the world’s most powerful professional wireless headsets.
Jabra Engage 65 SE
Jabra Engage 55 SE
Jabra Engage 50 II
The best headset for clear customer calls*
Jabra Engage 50 Stereo / Mono
Engineered to be the world’s best professional digital corded headset
Jabra Engage 45 SE - Stereo
Jabra Engage 40
New levels of customer satisfaction
Jabra Engage 75 SE - Convertible
Engineered to be the world’s most powerful professional wireless headsets.Jabra Engage 65 SE - Convertible
Everyone’s a winner
Our range of professional contact center headsets work in complete harmony with your people and your platforms. So your agents can focus on helping your customers, whether they’re working from the contact center or their couch. That means happier customers, happier agents, and more efficient contact centers.
If you need it, we’ve got it.
Our range is huge, with something for everyone. Whether you’re running a state-of-the-art contact center, or equipping home-based agents to do their best work , each one is durable and comfortable, with outstanding call quality.
The sound quality great agents deserve.
You might have the best agents in the world, but without great audio, all that talent is wasted. With powerful microphones and outstanding speakers, clarity is your agents’ not-so-secret superpower.
Don’t sweat the metrics
Take a deep breath and relax – Jabra contact center headsets can help improve average handling time, agent satisfaction, and customer experience scores . Who’d have thought one little headset could have so much power?SUPPORT
Deploy and Maintain with Confidence
Jabra Professional Services helps you get deployment right anywhere you work, by providing help both before, during and after a deployment of audio and video hardware.
HYBRID WORKING
Happy in hybrid
If you’ve got agents working all over the place, we’ve got the technology to help you make it work. With the right software and hardware combination, your agents can make anywhere their workspace for the day and your supervisors can still confidently monitor and coach them.
At one with the universe (of phones and platforms)
Our contact centre headsets plug-and-play with over 10,000 traditional deskphones. They’re also compatible with most softphone web clients and contact centre platforms including Cisco, Avaya and Genesys Cloud. Wherever you’re at in your digital transformation, we’ll meet you there. See which of our headsets work with your phones or platform in our compatibility guide.
Believe your ears
Hear how our noise-cancelling microphones tune out even the noisiest of contact centres (and see how they stack up against other products in the market).
Jabra Engage 75 SE
Engineered to be the world’s most powerful professional wireless headsets.Wearing styleHeadband stereo or mono
Wireless/cordedWireless
Charging time90 min
Fast chargingYes, 40% after 30 min
Charging baseYes, with buttons
Microsoft for Business CertifiedYes
BluetoothYes
Wireless range150m
Connects toUp to 5 devices
DECTYes
Common Criteria certifiedYes
Directional noise-cancellingYes
Jabra Engage 65 SE
Wearing styleHeadband stereo or mono
Wireless/cordedWireless
Charging time90 min
Fast chargingYes, 40% after 30 min
Charging baseYes, with buttons
Microsoft for Business CertifiedYes
BluetoothNo
Wireless range150m
Connects toUp to 2 devices
DECTYes
Common Criteria certifiedYes
Directional noise-cancellingYes
Jabra Engage 55 SE
DECTNo
Common Criteria certifiedNo
Directional noise-cancellingYes
Wearing styleHeadband stereo or mono
Wireless/cordedCorded
Charging timeN/A
Fast chargingN/A
Charging baseN/A
Microsoft for Business CertifiedYes
BluetoothNo
Wireless rangeN/A
Connects toN/A
Jabra Engage 50 Stereo / Mono
Engineered to be the world’s best professional digital corded headsetWearing styleHeadband stereo or mono
Wireless/cordedCorded
Charging timeN/A
Fast chargingN/A
Charging baseN/A
Microsoft for Business CertifiedYes
BluetoothNo
Wireless rangeN/A
Connects toN/A
DECTNo
Common Criteria certifiedNo
Directional noise-cancellingYes
Jabra Engage 50 II
The best headset for clear customer calls*Wearing styleEarhook, Neckband, Headband
Wireless/cordedWireless
Charging time90 min
Fast chargingYes, 40% after 30 min
Charging baseYes
Microsoft for Business CertifiedYes
BluetoothNo
Wireless range150m
Connects toN/A
DECTYes
Common Criteria certifiedYes
Directional noise-cancellingYes
Jabra Engage 40
New levels of customer satisfactionWearing styleHeadband stereo or mono
Wireless/cordedCorded
Charging timeN/A
Fast chargingN/A
Charging baseN/A
Microsoft for Business CertifiedYes
BluetoothNo
Wireless rangeN/A
Connects toN/A
DECTNo
Common Criteria certifiedNo
Directional noise-cancellingYes
Customer Stories
Find out why many companies choose headsets and speakerphones from Jabra.
The combination of Jabra Engage 50 and Twilio Flex is enabling us to overcome noise and interruptions
and to deliver superior sounding calls – helping us to take customer service to the next level, today and in the future.
Alyce Green
Product Owner, Moneypenny
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We must have a dependable headset that’s comfortable for our associates
economical for Sitel and of superior quality to meet our clients’ expectations. We’ve found all of that through our partnership with Jabra... I’m not allowing anything else to be put on our call center floor.
Ellen Gossett
Head of Global Procurement and Director of Finance, Sitel
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Our office have an open style where we don’t have any walls or sound barriers in our working space
When it comes to the meetings most of us maximizing our Skype for business call to facilitate our needs or our Member Services Call centre agents in the region, Jabra headsets has the right product to meet our needs.
Rajan Balaguru
Director of IT Field Services, Asia Pacific, Marriott
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I can confirm that headsets have become our call center’s most important tool.
In fact, thanks to Jabra, we constantly hear praises from our customers regarding our call quality.
Nicolae Rilea
ICT specialist, Lufthansa
Explore Our Legacy Contact Center Headset Collection
Discover our legacy contact center headsets, engineered for seamless integration with your existing systems and reliable performance.
Jabra Biz 2400 II Duo / Mono
A corded professional headset that delivers outstanding sound at both ends of the call.
Jabra Biz 2300 Duo / Mono
Professional contact center headset for people who talk and listen for a living.
Jabra Pro 900 Duo / Mono
Wireless headset series optimised for use with all leading desk phones and softphones.
Jabra Biz 1500 Duo / Mono
Professional. Affordable. Durable.Jabra Plus
Make device management simple
View, manage, control and update all your devices in one place, with Jabra Plus. Our comprehensive device management platform makes it easy for you to ensure your teams can get down to business with minimal device downtime or disruption, wherever they are.
Contact Sales
Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.
Try Jabra for free
We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.
Need technical support?
For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.
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