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Accessories

  • Jabra Evolve 20-65 Neoprene Pouch

    x xxx,xx xx(x xxx,xx xx x xxx xxx)
  • Jabra Evolve 20-65 Leather Cushion

    x xxx,xx xx(x xxx,xx xx x xxx xxx)
  • Jabra Evolve 20-65 Foam Ear Cushion

    x xxx,xx xx(x xxx,xx xx x xxx xxx)

This product is compatible with the following devices or systems

  • Softphone:


    Compatible


    Compatible with

  • Desk phone:


    Not compatible

  • Mobile/Tablet:


    Not compatible

  • Comparability guide


    Find the right headset for your device

  1. Jabra Evolve 20

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FAQs

  • What is a good headset for Skype?
  • What is a good headset for an iPhone?
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  • What is a good headset for Skype?
  • What is a good headset for an iPhone?
  • Are Bluetooth headsets safe?

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Document
Data sheet
Language
  • Brazilian PortugueseBrazilian Portuguese
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Type
pdf
Size
167.2 KB
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Document
Quick start guide
Language
EnglishEnglish
Type
pdf
Size
2.0 MB
Download
  • All categories
Do I have audio and call control on my Jabra device when I use it with computer softphones on the Linux operating system?
Do Jabra headsets protect my hearing?
Does my Jabra device work with the Microsoft Teams app for iOS and Android?
How do automatic firmware updates work in Jabra Direct?
How do I change the ear cushions on my Jabra Evolve 20 headband?
Showing 5 of 56
File
Firmware
Platform
Windows
Language
EnglishEnglish
Release date
2021/04/14
Version
4.3.1
Download
Release note
File
Jabra Direct
Platform
macOS
Language
EnglishEnglish
Release date
2026/02/12
Version
6.27.03702
Download
Release note
  • Release date:

    April 15, 2021
    Release version:4.3.1

    Details

    • Performance and stability improvements
  • Release date:

    August 24, 2020
    Release version:4.1.0

    Details

    • Updated: Microsoft Teams certification for the Skype for Business variant
    • Performance and stability improvements

  • Release date:

    July 13, 2020
    Release version:3.8.0

    Details

    • Updated: added support for new Evolve 20/20SE USB-C variant
    • Updated: performance with mobile phones
    • Performance and stability improvements

  • Release date:

    May 21, 2019
    Release version:3.7.0

    Details

    • Performance and stability improvements

  • Release date:

    March 06, 2019
    Release version:3.6.0

    Details

    • Performance and stability improvements

  • Release date:

    December 12, 2016
    Release version:3.0.0 Value Pack 2

    Details

    Enhancements:

    • Feature and stability improvements
    • Support for EU/US Noise At Work and G616 guidelines with the Jabra Direct 3.6, and Jabra Xpress service release 13.

    Jabra Direct
    Personalize your Jabra audio device and get the best user experience on each and every call. Update your Jabra Evolve headset by downloading the latest version of Jabra Direct for free at www.jabra.com/direct

    Jabra Xpress
    Future proof your Jabra USB audio device investment. Install and update multiple Jabra Evolve headsets within your organization, all at the same time using our web-based software Jabra Xpress available at www.jabra.com/xpress

  • Release date:

    Release version:2.0.0

    Details

    • Reject call unmute issue
    • Alcatel Open Touch unmute fix.
  • Release date:

    Release version:1.26.0

    Details

    • Error corrections.
  • Release date:

    Release version:1.0.0

    Details

    Inital release

    Jabra Direct
    Personalize your Jabra audio device and get the best user experience on each and every call. Update your Jabra Evolve by downloading the latest version of Jabra Direct for free at www.jabra.com/direct

    Jabra Xpress
    Future proof your Jabra USB audio device investment. Install and update multiple Jabra Evolve within your organization, all at the same time using our web-based software Jabra Xpress available at www.jabra.com/xpress

Complete release history