Virsae’s XCaaS analytics platform shines a light on the devices and behaviors impacting customer experience and agent wellbeing. Jabra for Virsae incorporates headset metrics to provide a complete picture of agent well-being when on calls for a whole day, as well as around connectivity and the environment, both in the contact center and from home. Contact center supervisors and managers gain unique insights into device usage, technical, and environmental influences that could impact stress, anxiety, and customer experience ratings, all presented on intuitive, at-a-glance dashboards.

Jabra for Virsae helps companies to proactively support their remote workforce to maintain healthy workplace practices. It also leverages machine learning to alert managers when an agent is using their headset incorrectly, or volume levels exceed recommended levels. Agents need to spend most of their time on the phone, and this solution gives them the tools to stay focused and dodge stress, acoustic shock and potential hearing loss.

Jabra for Virsae integration

Jabra Engage professional headsets take both customer and agent experience to the next level ›

Jabra headsets for engagement

Whatever the size and setup of your contact center, Engage headsets deliver next-generation audio quality with added data and analytics. Helping you get the best from your agents, wherever they’re working from.

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Jabra + Virsae

Enhancing conversation quality and productivity

Jabra for Virsae integration

Jabra headsets for engagement