Jabra Care

Support plans enabling you to work anytime, anywhere

Developed to help manage individual needs for hybrid teams

24 hour support

We’re on when you are

Faster device replacement

Keep things moving

Full coverage

Covers all your Jabra enterprise products

Say hello to new ways of being supported:
Jabra Care Advanced and Jabra Care Ultimate

AdvancedUltimate
24/5 support
24/7 support
Phone support within 2 minutes
Phone support within 60 seconds
Written response in 4 hours or less
Written response in 2 hours or less
Replacement product shipped within 24 hours
Replacement product shipped within the same day

Always in your corner

As teams adapt to a hybrid work model, ensure they can work anytime, anywhere
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We’ve got your back

Professional support 24/5 (Advanced) or 24/7 (Ultimate) boosts productivity by providing faster and premium support outside standard opening hours for all Jabra enterprise solutions

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Keep things moving

Jabra Care offers hassle free, accelerated device replacement, keeping your business up and running. Jabra Care Ultimate customers also benefit from express shipment

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Full Coverage

Jabra Care Advanced and Jabra Care Ultimate support plans offer full coverage across your entire range of Jabra enterprise solutions

Work has changed...

but the demand for IT support hasn’t.
87%
of employees work in distributed teams*
80%
of all meetings are either fully virtual or hybrid**
73%
of employees are now doing some form of remote work***

A personalized service
made for you

Video support

A real person when you need them

Need to share your screen with us, or physically show us your product on camera? Ultimate support plan customers can use video calls to resolve problems face-to-face.
Standard

Available for all customers

AdvancedUltimate
Dedicated support portal
-
✔
✔
Hours of operation
Standard office hours
24/5
24/7
Phone reponse time
Within 5 minutes
Within 2 minutes
Within 1 minute
Written first response
Within 1 business day
Within 4 business hours
Within 2 business hours
Dedicated Support Team
-
-
✔
Support via video call
-
-
✔
Replacement product ship‑out
Standard shipping within 48 hrs
Standard shipping within 24 hrs
Same day express shipment
RMA
Replace upon receipt
Accelerated
Accelerated

Terms and conditions apply and Jabra Care is not available in all countries.

Learn more about our Services

Our team of Service Consultants is ready to guide you to the best solution tailored to the needs of your organization.

Just fill in this form and we will be in touch shortly.

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