| Advanced | Ultimate | |
|---|---|---|
24/5 support | 24/7 support | |
Phone support within 2 minutes | Phone support within 60 seconds | |
Written response in 4 hours or less | Written response in 2 hours or less | |
Replacement product shipped within 24 hours | Replacement product shipped within the same day |
Professional support 24/5 (Advanced) or 24/7 (Ultimate) boosts productivity by providing faster and premium support outside standard opening hours for all Jabra enterprise solutions
Jabra Care offers hassle free, accelerated device replacement, keeping your business up and running. Jabra Care Ultimate customers also benefit from express shipment
Jabra Care Advanced and Jabra Care Ultimate support plans offer full coverage across your entire range of Jabra enterprise solutions
but the demand for IT support hasn’t.
of employees work in distributed teams*
of all meetings are either fully virtual or hybrid**
of employees are now doing some form of remote work***
Need to share your screen with us, or physically show us your product on camera? Ultimate support plan customers can use video calls to resolve problems face-to-face.
| Standard Available for all customers | Advanced | Ultimate | |
|---|---|---|---|
Dedicated support portal | - | ✔ | ✔ |
Hours of operation | Standard office hours | 24/5 | 24/7 |
Phone reponse time | Within 5 minutes | Within 2 minutes | Within 1 minute |
Written first response | Within 1 business day | Within 4 business hours | Within 2 business hours |
Dedicated Support Team | - | - | ✔ |
Support via video call | - | - | ✔ |
Replacement product ship‑out | Standard shipping within 48 hrs | Standard shipping within 24 hrs | Same day express shipment |
RMA | Replace upon receipt | Accelerated | Accelerated |
Our team of Service Consultants is ready to guide you to the best solution tailored to the needs of your organization.
Just fill in this form and we will be in touch shortly.
