How to get the best headsets for Amazon Connect
If you’re looking for the best headsets for your call center agents working on Amazon Connect, here are our top picks. →
If you’re looking for the best headsets for either the office or home on Microsoft Teams, here are our top picks. The type of headset you choose will depend what you use Microsoft Teams for, and how you or your team works in general.
Basically, you need to think about four things:
This is an obvious one. Wireless headsets are proven to increase productivity with Microsoft Teams, as you get the freedom to walk around the office or your home. It’s easier to find help from your colleagues, pick up prints or items or even get some coffee, without getting off a call. Most modern Bluetooth headsets have the added benefit of being able to switch between your PC and smartphone as well.
On the flip side, wired headsets tend to just work. They never run out of battery, they plug in with minimal effort and will not be disturbed by wireless signals. They’re also typically more affordable.
Microsoft has a dedicated certification program that looks at not just features, but also audio quality and noise cancellation.
Any USB headset will technically work with Microsoft Teams, but if you want things like call control or strong audio performance in a noisy open office, you should go for a certified headset. Microsoft has a dedicated certification program that looks at not just features, but also audio quality and noise cancellation.
Really, there are two important things to think about. First, noise cancellation. Whether you’re at home or in the office, noise cancellation is key to concentrate on whatever you’re doing.
Whether you’re at home or in the office, noise cancellation is key to concentrate on whatever you’re doing.
Second, most of us don’t just use our headsets for Microsoft Teams. We use them for a combination of things; calls, podcasts, music or even just shutting out noise around you. While some headsets are really designed for calls – contact center headsets for example – office headsets should be able to also provide a break and some time with your favorite tunes.
Headsets are typically split in three wearing styles:
Basically, it all comes down to personal preference.
If you’re looking for a wired, on-ear headset, we would recommend the Jabra Evolve2 40. It offers fantastic performance at a cost-conscious price point and shines as an all-round workhorse. With three-microphone call technology, all-day comfort, passive noise cancellation and a busy light to notify people if you’re in a call, the Team certified device is ready for your calls, or music, with 40mm speakers ready to deliver whatever you need.
If you’re looking for a wireless over-ear solution, go with the Jabra Evolve2 85. Ten microphones bring your calls to life and keep you connected, whether you’re taking calls on the go, or using the discreet retractable boom arm in the office. 37 hours of battery life help you power through each day, while the Microsoft Teams certification and dedicated Teams button bring features in Teams to life.