Contact centre headsets

Keeping customers satisfied, one crystal-clear call at a time

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Everyone’s a winner

Our range of professional contact center headsets work in complete harmony with your people and your platforms. So your agents can focus on helping your customers, whether they’re working from the contact center or their couch. That means happier customers, happier agents, and more efficient contact centers.

If you need it, we’ve got it.

Our range is huge, with something for everyone. Whether you’re running a state-of-the-art contact center, or equipping home-based agents to do their best work , each one is durable and comfortable, with outstanding call quality.

The sound quality great agents deserve.

You might have the best agents in the world, but without great audio, all that talent is wasted. With powerful microphones and outstanding speakers, clarity is your agents’ not-so-secret superpower.

Don’t sweat the metrics

Take a deep breath and relax – Jabra contact center headsets can help improve average handling time, agent satisfaction, and customer experience scores . Who’d have thought one little headset could have so much power?

At one with the universe (of phones and platforms)

Our contact centre headsets plug-and-play with over 10,000 traditional deskphones. They’re also compatible with most softphone web clients and contact centre platforms including Cisco, Avaya and Genesys Cloud. Wherever you’re at in your digital transformation, we’ll meet you there. See which of our headsets work with your phones or platform in our compatibility guide.

Check the full compatibility guide

Microsoft Teams

Zoom

Works With Chromebook

Believe your ears

Hear how our noise-cancelling microphones tune out even the noisiest of contact centres (and see how they stack up against other products in the market).

Jabra Engage 50 - Noise Cancellation Demo (Contact Center)

Jabra / Plantronics / Sennheiser - Noise Cancelling Mic Comparison!
by Call One, Inc.

Which product is right for you?

Engineered to be the world’s most powerful professional wireless headsets.

Wearing style Headband stereo or mono

Wireless/corded Wireless

Charging time 90 min

Fast charging Yes, 40% after 30 min

Charging base Yes, with buttons

Microsoft for Business Certified Yes

Bluetooth Yes

Wireless range 150m

Connects to Up to 5 devices

DECT Yes

Common Criteria certified Yes

Directional noise-cancelling Yes

Engineered to be the world’s most powerful professional wireless headsets.

Wearing style Headband stereo or mono

Wireless/corded Wireless

Charging time 90 min

Fast charging Yes, 40% after 30 min

Charging base Yes, with buttons

Microsoft for Business Certified Yes

Bluetooth No

Wireless range 150m

Connects to Up to 2 devices

DECT Yes

Common Criteria certified Yes

Directional noise-cancelling Yes

Engineered to be the world’s best professional digital corded headset.

Wearing style Headband stereo or mono

Wireless/corded Corded

Charging time N/A

Fast charging N/A

Charging base N/A

Microsoft for Business Certified Yes

Bluetooth No

Wireless range N/A

Connects to N/A

DECT No

Common Criteria certified No

Directional noise-cancelling Yes

The best headset for clear customer calls*

Wearing style Headband stereo or mono

Wireless/corded Corded

Charging time N/A

Fast charging N/A

Charging base N/A

Microsoft for Business Certified Yes

Bluetooth No

Wireless range N/A

Connects to N/A

DECT No

Common Criteria certified No

Directional noise-cancelling Yes

Portable. Productive. Professional. Engineered to make every call count.

Wearing style Earhook, Neckband, Headband

Wireless/corded Wireless

Charging time 90 min

Fast charging Yes, 40% after 30 min

Charging base Yes

Microsoft for Business Certified Yes

Bluetooth No

Wireless range 150m

Connects to N/A

DECT Yes

Common Criteria certified Yes

Directional noise-cancelling Yes

New levels of customer satisfaction

Wearing style Headband stereo or mono

Wireless/corded Corded

Charging time N/A

Fast charging N/A

Charging base N/A

Microsoft for Business Certified Yes

Bluetooth No

Wireless range N/A

Connects to N/A

DECT No

Common Criteria certified No

Directional noise-cancelling Yes

Contact Centre Case Studies

he combination of Jabra Engage 50 and Twilio Flex is enabling us to overcome noise and interruptions, and to deliver superior sounding calls – helping us to take customer service to the next level, today and in the future.

Alyce Green , Product Owner, Moneypenny

We must have a dependable headset that’s comfortable for our associates, economical for Sitel and of superior quality to meet our clients’ expectations. We’ve found all of that through our partnership with Jabra... I’m not allowing anything else to be put on our call center floor.

Ellen Gossett, Head of Global Procurement and Director of Finance, Sitel

Our office have an open style where we don’t have any walls or sound barriers in our working space. When it comes to the meetings most of us maximizing our Skype for business call to facilitate our needs or our Member Services Call centre agents in the region, Jabra headsets has the right product to meet our needs.

Rajan Balaguru, Director of IT Field Services, Asia Pacific, Marriott

I can confirm that headsets have become our call center’s most important tool. In fact, thanks to Jabra, we constantly hear praises from our customers regarding our call quality.

Nicolae Rilea, ICT specialist, Lufthansa

See all customer stories

Revolutionize the way you measure customer satisfaction

Engage AI - a tone-based agent guidance and conversation analytics software that supercharges call center performance - improves the experience for both customers and agents.

Find out more

Contact Sales

Get the best solution for your organisation and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Found what you are looking for?

Found what you are looking for?

Contact centre headsets

Keeping customers satisfied, one crystal-clear call at a time

Everyone’s a winner

If you need it, we’ve got it.

The sound quality great agents deserve.

Don’t sweat the metrics

Deploy and Maintain with Confidence

Happy in hybrid

At one with the universe (of phones and platforms)

Believe your ears

Hear how our noise-cancelling microphones tune out even the noisiest of contact centres (and see how they stack up against other products in the market).

Which product is right for you?

Contact Centre Case Studies

Revolutionize the way you measure customer satisfaction

Engage AI - a tone-based agent guidance and conversation analytics software that supercharges call center performance - improves the experience for both customers and agents.

Contact Sales

Apply for a free trial

Need technical support?

Apply for a free trial

Need technical support?