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Jabra + Datagamz

Engineered for the best customer service

Contact sales
Power customer satisfaction and smarter decisions with Jabra + Datagamz
Learn more about the Jabra + Datagamz analytics and gamification solution
Contact sales and get the best solution for your organisation

Helping contact centres unlock headset data to drive employee and customer experience to the next level

Harness real-time call data from industry-leading Engage 50 headsets and performance data from Genesys Cloud CX, bringing it all together in one easy-to-use solution. The Datagamz analytics and gamification platform helps improve both customer and employee engagement, to drive contact centre performance.

Turning data into performance

Connect data

  • CRM
  • Contact centre
  • Quality management
  • Jabra headsets


  • Correlate data to KSPs
  • Build analytics
  • Assess impact of headset call data


  • Agent behaviours for improvement
  • Agent knowledge gaps
  • Workplace set up issues


  • Agent performance
  • Behaviour analytics
  • Change management

Analytics + Gamification.

AI-enabled behavioural analytics identify agent performance and knowledge gaps, using the latest game science techniques to design tailored games, challenges and rewards that motivate agents and unleash their true performance potential. These unique gamification abilities, combined with the incredible noise-cancellation and call data from your Engage 50 headsets, improves both the customer and employee experience.


This sophisticated analytics platform correlates a range of data to offer a holistic view of both contact centre and agent performance.

Gain insights from Engage 50 headset call data, including background noise, muting/silence, cross-talk and noise exposure.

Use 20+ tried and tested real-time and historical dashboards specifically designed for high-performing Genesys Cloud CX contact centres, to monitor and enhance performance.


Gamify the aggregated source data and drive customer satisfaction in a way that’s enjoyable and engaging for everyone.

The latest gamification techniques enables you to design specific incentives and challenges to improve individual and team productivity, to build an engaged and high-performing work culture.

Recommended Products

Choose a headset that delivers valuable call data and superior-sounding calls.

The new standard.

The way we work is changing. We spend 20% more time collaborating than we did six years ago, but available concentration time has shrunk by 10%.

We’ve re-engineered our world-leading Evolve Series, allowing us to bring you significant performance enhancements across the board. A new standard of noise isolation, improved busylight and richer audio for both calls and music. The Evolve2 range is based on a upgradeable platform that will add even more value and future proof your investment.

These are professional headsets, but not as you know them. Welcome to the new standard.

To request a quote, please complete the adjacent form.

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Apply for a free trial

We offer free trials for companies of 100+ employees that are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 9:00 AM - 5:00 PM (GMT)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

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