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Jabra Care

Support plans enabling you to work anytime, anywhere

Developed to help manage individual needs for hybrid teams

24 hour support We’re on when you are
Faster device replacement Keep things moving
Full coverage Covers all your Jabra enterprise audio products
Support engagement Personalized and adaptive support

Say hello to new ways of being supported:
Jabra Care Advanced and Jabra Care Ultimate

Compare plans:

Advanced

Ultimate

24/5 support
24/7 support
Phone support within 2 minutes
Phone support within 60 seconds
Written response in 4 hours or less
Written response in 2 hours or less
Replacement product shipped within 24 hours
Replacement product shipped within the same day
10 online training events per year
20 online training events per year

Always in your corner

As teams adapt to a hybrid work model, ensure they can work anytime, anywhere

We’ve got your back

Professional support 24/5 (Advanced) or 24/7 (Ultimate) boosts productivity by providing faster and premium support outside standard opening hours for all Jabra enterprise audio solutions

Keep things moving

Jabra Care offers hassle free, accelerated device replacement, keeping your business up and running. Jabra Care Ultimate customers also benefit from express shipment

Full Coverage

Jabra Care Advanced and Jabra Care Ultimate support plans offer full coverage across your entire range of Jabra enterprise audio solutions

Personalized and adaptive

Drive satisfaction through a personalized Jabra Care online platform and specialized training events. With Jabra Care Ultimate, end-users are assisted further through a dedicated support team and on-demand video calls

Work has changed...

but the demand for IT support hasn’t.

87%
87% of employees work in distributed teams*
80%
80% of all meetings are either fully virtual or hybrid**
73%
73% of employees are now doing some form of remote work***

*Source: FuzeResearch

** Source: Hybrid Ways of Working 2022 Jabra Global Report

*** Source: 6 International Workplace wGroup (IWG): “Flexible working attitudes”

A personalized service
made for you

Video support

A real person when you need them

Need to share your screen with us, or physically show us your product on camera? Ultimate support plan customers can use video calls to resolve problems face-to-face.

Training events

We’ll take it from here

Our training covers everything you ever wanted to know about your Jabra enterprise products. Improve user adoption in the office or when working remotely through online training events tailor-made to your teams’ needs.

Reporting

We’ve got your back

Get increased transparency and personalized insights into your service tickets through reports and engagement meetings with Jabra. These also allow us to improve and optimize your Jabra Care experience to provide you with the best business outcome.

Support plans

We’ve got the perfect plan for you

Standard

AVAILABLE FOR ALL CUSTOMERS

Advanced

Ultimate

Support access

Standard

Advanced

Ultimate

Dedicated support portal

Hours of operation

Standard office hours 24/5 24/7

Phone reponse time

Within 5 minutes Within 2 minutes Within 1 minute

Written first response

Within 1 business day Within 4 business hours Within 2 business hours

Dedicated Support Team

Support via video call

Device replacement

Replacement product ship‑out

Standard shipping within 48 hrs Standard shipping within 24 hrs Same day express shipment

RMA

Replace upon receipt Accelerated Accelerated
Support engagement

Jabra software management support

Engagement and insights report

Quarterly Quarterly

Engagement and insights meeting

Quarterly Quarterly

Online training events

10 times per year 20 times per year

Terms and conditions apply and Jabra Care is not available in all countries.

Learn more about our Services

Our team of Service Consultants is ready to guide you to the best solution tailored to the needs of your organization.

Just fill in this form and we will be in touch shortly.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now