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not (pageUrl eq null and supportPageUrl eq null) and attributes/any(a: a eq 'Product_Portfolio|Jabra') and (attributes/all(a: a ne 'Meta_Refurbished|True') or attributes/any(a: a eq 'Meta_Accessorytype|17'))

What we get out of this integration

Adding Jabra headset analytics to the WebRTC call quality management solution enables IT professionals and contact centres to easily monitor and troubleshoot call quality issues, directly from the interface.

Supported platforms

Amazon Connect & Twilio Flex.

Amazon ConnectAmazon Connect
Amazon ChimeTwilio Flex

Benefits of working with Jabra and CallStats

Jabra headset metrics are captured in real time during every call. Support teams receive notifications from when Jabra metrics cross defined thresholds for background noise and unsafe output. 

  • Rapidly identify and resolve headset configuration issues
  • Detect background noise conditions that are detrimental to the customer’s experience
  • Analyse active speaker metrics and agent/customer crosstalk
  • Protect employee auditory health and safety

About CallStats

Founded in 2014 and based in Helsinki, Finland, the SaaS product helps software developers quickly set up, build and scale communications applications by monitoring and managing the WebRTC performance of each end-point in real time.