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not (pageUrl eq null and supportPageUrl eq null) and attributes/any(a: a eq 'Product_Portfolio|Jabra') and (attributes/all(a: a ne 'Meta_Refurbished|True') or attributes/any(a: a eq 'Meta_Accessorytype|17'))


Release notes for

Release version: 4.7.0
Release date: August 22, 2018


  • Resolved an issue sometimes seen when used with Elux 4

Jabra Direct
Personalize your Jabra audio device and get the best user experience on each and every call. Update your Jabra Pro 9400 by downloading the latest version of Jabra Direct for free at

Jabra Xpress
Future proof your Jabra USB audio device investment. Install and update multiple Jabra Pro 9400 within your organization, all at the same time using our web-based software Jabra Xpress available at

Release history

Release version: 4.6.0
Release date: May 08, 2018


  • Bluetooth audio improvements
  • Stability improvements when used with Linux
  • Various stability and performance improvements

Release version: 4.3.1
Release date: March 30, 2017


  • Potential for improved stability and performance when using ‘Very Low’ or ‘Ultra Low’ range setting, in cases where there is a high density wireless environment or external radio interference, adjacent to the Pro 9400 DECT band.
  • Optimized link to improve EHS - Electronic Hook Switch integration with various phones.

Release version: 4.2.1
Release date: March 01, 2017


  • Minor updates to the EHS protocol for Cisco phones.

Release version: 4.1.1
Release date: October 10, 2016


  • Certified for DECT security by the DECT Forum.
  • Optimized for Speech to Text programs. Audio link to the headset is automatically opened for microphone input.

Release version: 3.19.2
Release date: January 29, 2016


Service pack 5 for value pack 3 for Jabra Pro 9400 series

  • Improved DECT density performance in new Ultra Low wireless range setting
  • Improved interoperability with Panasonic Kx-NT553 phones 

Release version: 3.13.2
Release date: May 19, 2015


  • Optimized software for production

Release version: 3.13.1
Release date: February 20, 2015


  • Optimized software for updated screen

Release version: 3.11.3
Release date: September 10, 2014


Update Service Pack 4 for Value Pack 3 on Jabra Pro 9400 Series

  • Optimized solution for Windows 8.1

Release version: 3.11.2
Release date: March 07, 2014


Service Pack 4 for Value Pack 3 on Jabra Pro 9400 Series

  • Comfort noise – Possible to enable/disable a discrete white noise level.
  • Active Call priority – Possible to enable/disable Active Call Priority in Jabra PC Suite.
  • Security option: Headset Conferencing (Enable/disable)
  • Security option: Call Merging/Bridging (Enable/disable)
  • Security option: Call Recording (not possible to forward audio to PC if the solution is password protected)


  • Volume synchronization on Mac OS
  • Optimized solution together with Astra SP 2380i
  • Support for new Panasonic desk phones
  • Dial pad for “Other” softphones e.g. Cisco WebEx
  • NEC and Shore Tel are added to the list of softphones in Jabra PC Suite
  • Stability improvement when using a Cisco phone together with Jabra Pro 9400 and Jabra LINK 14201-22
  • General stability improvements

Release version: 3.8.2
Release date: September 18, 2014


Service Pack 3 for Value Pack 3 for Jabra Pro 9400 Series

  • Acoustic shock protection fulfilling the conditions specified in the G616 industry guideline
  • General stability improvements

Release version: 3.7.0
Release date: July 07, 2012


Service Pack 2 for Value Pack 3 for Jabra Pro 9400 Series

  • Stability improvements

Release version: 3.5.1
Release date: February 23, 2012


Service Pack 1 for Value Pack 3 for Jabra Pro 9400 Series

  • Improved interoperability with Counterpath softphone clients
  • Improved interoperability with Swyx softphone clients
  • Improved performance with Windows 7
  • Stability improvements

Release version: 3.4.1
Release date: October 17, 2011


  • Jabra Call Manager. Enables a PC call manager on PC monitor for e.g. call control, call merging, call on hold and mute
  • Keyboard Shortcut Call Control. Enables e.g. call control and mute function via pre- or user defined PC keyboard keys
  • All-day Conference Mode – For easy training and supervision

For Jabra Pro 9400 touch screen variants:

  • Touch Screen Dial Pad. For mobile phones and Jabra supported softphones with dial pad integration


  • Headset speaker volume synchronized with Microsoft Windows
  • Support for Jabra IQ Call control - Increased desk phone support/interoperability (Currently supported by NEC DT7xx phones)
  • Dedicated support for Siemens optiPoint desk phones
  • Headset conferencing with up to 4 headsets (previously 2)
  • New display menu structure for easier setup and navigation

Release version: 2.17.5
Release date: March 29, 2011


Service Pack 1 for Value Pack 2

  • One-click (automatic link) support for softphones without option for Remote Call Control
  • New “Hot desk” function enabling pairing of new primary headset when in EHS mode MSH


  • Minor stability improvements

Release version: 2.16.2
Release date:


Value Pack 2 for Jabra Pro 9400

  • Optimized for Microsoft Lync and Office Communicator
  • Call merging - Create a conference call between connected phones to base
  • Audio-hold – Put your call on hold at any time
  • Call switching – Switch between your calls on audio-hold
  • Auto link for softphone - Undock the headset from the base it will automatic open an audio link


  • Improved audio
  • Improved user experience

Release version: 1.49.14
Release date: July 16, 2010


Service Pack 2 for Jabra Pro 9400

  • Improved density for US DECT 6.0
  • Improved echo canceling with certain desk phone
  • Intermittent lost of microphone signal with certain phone fixed

Release version: 1.49.8
Release date:


  • Improved Noise Blackout system for Jabra Pro 9470
  • Extended talk time for Jabra Pro 9400 series
  • In combination with EHS and certain desk phone systems removed unwanted microphone noise in start of a conversation

Release version: 1.49.2
Release date: February 02, 2010


Value Pack 1 for Jabra Pro 9400

  • Auto link for desk phone - Undock the headset from the base it will automatic open an audio link
  • Support for Reject and Redial call with Microsoft Office Communicator 2007 R2
  • Headset intro with small animation


  • Improved user experience when using MSH EHS setup with Alcatel desk phones
  • Improved user information when setting up product
  • Stability improvement