Contact centre headsets

Elevate Every Call with the Right Contact Center Headset

Jabra Engage Series headsets bring the voice path at the edge back into focus, giving IT and operations teams the insight they need to improve troubleshooting and quality monitoring.

With a unique set of device‑level data points – including Bluetooth link quality, battery status, background noise levels, mute usage, microphone boom positioning, and talking pattern signals – Engage helps you understand both the agent and customer side of every interaction.

By feeding this high‑fidelity audio and contextual data into your ecosystem, Jabra Engage completes the end‑to‑end chain required for accurate transcriptions and reliable AI and voice applications, to include speech analytics, real-time translation, call recording agent assist and sentiment analysis.

Managed service providers can easily build headset visibility into their customer offers, adding a new layer of observability and control.

Programmable buttons on Jabra Engage headsets also enable direct interaction with voice‑driven workflows and agentic AI tools, helping agents respond faster, reduce handling time, and deliver consistently better customer experiences.