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Jabra & Amazon Connect
Engineered for the best customer service
Welcome to a new way of working with Jabra audio technology and Amazon Connect
Together, Jabra and Amazon Connect™ improve agent productivity, whether they work from home or the contact center. Leverage our latest audio technology with the Amazon Connect contact center service, to deliver a consistent and transparent customer experience, elevating the voice of your brand and differentiating your services from the rest.
An integrated solution for the contact center of today
Jabra professional headsets are integrated with the Amazon Connect contact center platform, enabling seamless call control for agents and guaranteeing the best possible experience with the platform. Whether you choose to operate a traditional bricks-and-mortar contact center, have remote agents working from home or a blend of both, Jabra and Amazon Connect offer an integrated solution enabling an all-in-one customer experience solution that is easy to use, flexible and customisable to your business needs.
Learn more about the jabra call control integration for Amazon Connect
Case study
Learn more in this case study on Amazon Connect and Jabra Biz 2300: enhancing contact center performance.
“Call quality has noticeably improved with the Jabra Biz 2300. The Jabra headsets enable us to clearly listen to the customer and operator’s voices on the recordings, and the clarity of the customer recordings is very important...”
There’s a Jabra headset for everyone
Whether you’re just starting out and simply need great-sounding, robust audio devices or if you’re looking for a longer-term solution that leverages data and analytics, we have a full range of headsets to support you and get the most from your Amazon Connect investment.
