Designed to extend the value of your Amazon Connect™ solution, this free software from Jabra helps to improve call center agents’ productivity.
Installing the software allows agents to control active calls directly from their headset controls (or its control unit).
Fully compliant with the Amazon Connect cloud contact center platform and easy to deploy without the need for coding.
Manage conversations seamlessly with one-touch call control directly from the headset controls or its control unit, for productivity gains and a better customer experience.
Optimize Average Handle Time (AHT) by quickly navigating through calls, workflows, and customer service applications simultaneously.
Handle multiple calls and switch between the customer and supervisor (active call/call on hold) for when assistance is needed.