Warranty and service information

Consumer Products

In-warranty returns

We strive to solve your problem in a fast and professional manner. You find the solution to most product issues on our online web support or by calling our customer support. In case we are not able to solve your problem here and you have a product covered by our Warranty terms (see below), our customer support will guide you to easiest way of returning your headset. You will always need your receipt or other proof of purchase to claim warranty.

One-Year Limited Warranty

A limited one-year warranty applies to all Jabra mobile products purchased from an authorized reseller. Limited One (1) Year Warranty GN Netcom, Inc. / GN Audio A/S (“GN”) warrants this product to be free from defects in materials and workmanship (subject to the terms set forth below) for a period of one (1) year from the date of purchase from an authorized reseller.

Additional Two-year dust- and water resistance Limited Warranty

Valid for: Jabra Elite 45e, Jabra Elite 65e, Jabra Elite 65t & Jabra Elite 85h

In addition to the limited one (1) year warranty, a limited two (2) year dust- and water resistance warranty applies to the specific products against product failures as a direct result from regular exposure to dust and water, ie. rain, splashes etc. (subject to the terms set forth below) from the time of purchase, when the Jabra product is registered with Jabra through the included Jabra Sound+ application.

GN limited one (1) year and limited two (2) year warranty applies from the date of purchase (“Warranty Period”), with proof of purchase from an authorized reseller. The two (2) year limited warranty further requires that the product is registered with Jabra through the included Jabra Sound+ application.

Additional Two-year dust- and sweat resistance Limited Warranty

Valid for: Jabra Elite Active 45e & Jabra Elite Active 65t

In addition to the limited one (1) year warranty, a limited two (2) year dust- and sweat resistance warranty applies to the specific product against product failures as a direct result from regular exposure to dust and perspiration (subject to the terms set forth below) from the time of purchase, when the Jabra product is registered with Jabra through the included Jabra Sound+ application.

GN limited one (1) year and limited two (2) year warranty applies from the date of purchase (“Warranty Period”), with proof of purchase from an authorized reseller. The two (2) year limited warranty further requires that the product is registered with Jabra through the included Jabra Sound+ application.

Additional Three-year Limited Warranty against sweat

Valid for: Jabra Elite Sport, Jabra Sport Coach, Jabra Sport Pace, Jabra Sport Pulse & New Balance PaceIQ

In addition to the limited one (1) year warranty, a limited three (3) year warranty applies to the specific products against product failures as a direct result of the effects of perspiration (subject to the terms set forth below) from the time of purchase, when the product is registered with Jabra through the included Jabra Sport Life application, or with proof of purchase from an authorized reseller for the New Balance PaceIQ.

GN limited one (1) year and limited three (3) year warranty applies from the date of purchase (“Warranty Period”), with proof of purchase from an authorized reseller. The three (3) year limited warranty further requires that the product is registered with Jabra through the included Jabra Sport Life application (New Balance PaceIQ requires only a proof of purchase).

Warranty terms

During the Warranty Period, GN will repair or replace (at GN’s sole discretion) this product or any defective parts (“Warranty Service”). If repair or replacement is not commercially practicable or cannot be timely made, GN may choose to refund to you the purchase price paid for the affected product. Repair or replacement under the terms of this Warranty does not give right to any extension or a new beginning of the period of warranty.

Claims under the Warranty To obtain Warranty Service, please contact the GN dealer from which you purchased this product or visit Contact for further information about customer support. You will need to return the product to the dealer in either its original packaging or packaging affording an equal degree of protection. The following information must be presented to obtain Warranty Service: (a) the product, (b) proof of purchase, which clearly indicates the name and address of the dealer, the date of purchase and the product type, and (c) reason for return. As part of GN’s efforts to reduce environmental waste you understand that the product may consist of reconditioned equipment that contains used components, some of which have been reworked. The used components all live up to GN’s high quality standards and comply with GN’s product performance and reliability specifications. You understand that replaced parts or components will become the property of GN.

Limitation of Warranty

This Warranty is only valid for the original purchaser and will automatically terminate prior to expiration if this product is sold or otherwise transferred to another party. The warranty provided by GN in this statement applies only to products purchased for use, and not for resale. It does not apply to open box purchases, which are sold “as is” and without any warranty. Specifically exempt from warranty are limited-life consumable components subject to normal wear and tear, such as microphone windscreens, ear cushions, modular plugs, ear tips, decorative finishes, batteries, and other accessories. This Warranty is invalid if the factory-applied serial number, date code label, or product label has been altered or removed from the product. This Warranty does not cover defects or damages that result from: (a) improper storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the product or accessories for commercial purposes or subjecting the product or accessories to abnormal usage or conditions; or (d) other acts which are not the fault of GN. This Warranty does not cover damage due to improper operation, maintenance or installation, or attempted repair by anyone other than GN or a GN dealer which is authorized to do GN warranty work. Any unauthorized repairs will void this Warranty. This Warranty does not cover defects or damages that result from the use of non-GN branded or certified products, accessories, or other peripheral equipment, nor does this Warranty apply to products which have not been charged for six (6) months. If the battery in a product has not been charged for a period of six (6) months, the product might not function or regain its full potential and long-term performance. GN does not offer any warranty for such performance.

REPAIRS OR REPLACEMENTS AS PROVIDED UNDER THIS WARRANTY ARE THE EXCLUSIVE REMEDY OF THE BUYER. GN SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY LAW, THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PRACTICAL PURPOSE.

NOTE!

This Warranty gives you specific legal rights. You may have other rights which vary from location to location. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or implied warranties, so the above exclusions may not apply to you. This Warranty does not affect your legal statutory rights under your applicable national or local laws.

The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by GN Audio A/S is under license. Other trademarks and trade names are those of their respective owners.