If you know which model you have select it from the menu below (optional).

FAQ - Top questions


FAQ - All questions


If you have connection challenges after updating to Apple iOS 13, please follow the below steps.

  • Turn off your Jabra product
  • Delete your current Jabra product pairing with your iOS device
  • Turn off your iOS device and turn it on again
  • Turn on your Jabra product and pair with your iOS device (pairing instructions can be found on the specific support page for your Jabra product)

Not able to connect to the Jabra Sound+ app?

  • Ensure you have updated Jabra Sound+ to the latest version (3.6 or newer)
  • Ensure your Jabra product is updated to the latest version

The video narration is in English. When a video is playing, you can optionally turn on/off English subtitles by clicking the CC button CC YouTube setting in the bottom toolbar (or pressing “C” on your keyboard). The subtitles may either be verified by Jabra or auto-generated by YouTube.

Please note that translated subtitles, verified by Jabra, may be available in Chinese (Simplified), French, German, Japanese, or Spanish. To see available translated subtitles, click the Settings icon YouTube settings, go to Subtitles/CC, and then select the preferred language.

These step-by-step instructions will help you pair your Jabra device with your smartphone using Bluetooth. Simply select your Jabra device and you are on your way.

Note: These instructions do not describe pairing your Jabra device with a computer, desk phone, or tablet.
Read more: Can I use my Jabra Bluetooth device with the built-in Bluetooth in my computer?

Read the full firmware release note for the Jabra Elite Active 45e here.

Download the Jabra Sound+ app to update or change language on your Jabra Elite Active 45e:

In this section you can find firmware and, if applicable, software for updating your Jabra device. You can update some Jabra devices directly using the firmware file. Updating other Jabra devices may require installing Jabra software.

The relevant firmware file and software download will be available here.




File Description Language or Region Release date Version Release notes
Details Details Download

Serial number

The following images show where to find your product serial number.

Serial Number

Get Jabra news, deals, and tips sent directly to your inbox.

Register your product here

Contact Jabra Support