FAQ

How do I take the best care of my Jabra true wireless earbuds?

    How do I take the best care of my Jabra true wireless earbuds?

    We recommend you care for the earbuds as follows:
    • Keep the EarGels clean using a slightly dampened swab – do not use harsh cleaning agents.
    • Keep the charging pins and poles (on the charging case and earbuds) clean using a dry swab. 
    • Always store the earbuds in the charging case and safely protected.
    • Take care and avoid exposing the charging case to water and humidity.
    • To prevent the depletion of the battery lifetime or capacity, avoid storing the earbuds in hot or cold environments, such as a closed car in summer, or in winter conditions.
    • Keep the earbuds at temperatures between 15-25°C / 59-77°F.
    • Do not store the earbuds for extended periods of time (maximum three months) without recharging them.