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FAQ - Top questions

Prerequisites

FAQ - All questions

Prerequisites

The video narration is in English. When a video is playing, you can optionally turn on/off English subtitles by clicking the CC button CC YouTube setting in the bottom toolbar (or pressing “C” on your keyboard). The subtitles may either be verified by Jabra or auto-generated by YouTube.

Please note that translated subtitles, verified by Jabra, may be available in Chinese (Simplified), French, German, Japanese, or Spanish. To see available translated subtitles, click the Settings icon YouTube settings, go to Subtitles/CC, and then select the preferred language.


In this section you can find firmware and, if applicable, software for updating your Jabra device. You can update some Jabra devices directly using the firmware file. Updating other Jabra devices may require installing Jabra software.

The relevant firmware file and software download will be available here.

Firmware

Software

Applications

File Description Language or Region Release date Version Release notes
Details Details Download

Serial number

The following images show where to find your product serial number.

Serial Number

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The VXi Envoy Office Mono (item number 203700) will cease manufacture on April 3rd 2019.
The Stereo version is unaffected and will continue to be manufactured. Sales will continue as long as there is stock.

After Market Service is ensured for all variants and accessories according to Jabra's warranty obligations.

To ease the transition from the VXi Envoy Office Mono, please refer to the migration matrix below.

VXi Envoy Office Mono

Item No.

Alternative

Alternative Item No.

VXi Envoy Office 2010U Mono

203700

Jabra Biz 1500 Mono USB

1553-0159

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