MENU
Headsets
Office Headsets
Office Headsets
Wired and wireless calls, music and concentration
True Wireless Earbuds
True Wireless Earbuds
100% wireless for calls, music and sport
Wireless Stereo Headphones
Wireless Stereo Headphones
All our headsets for wireless personal use
Call Center Headsets
Call Center Headsets
Noise cancelling microphones and all-day comfort
Sports Headphones
Sports Headphones
Sweat and dust resistant that stay in your ear
Bluetooth Mono Headsets
Bluetooth Mono Headsets
Single ear form factor made for calls
Over the ear headphones
In-ear headphones
Refurbished products and deals
Refurbished products and deals
Discounted headsets for a limited time only
Trucking & fleet headsets
Trucking & fleet headsets
Headsets designed for life on the road
Warehouse headsets
Warehouse headsets
Headsets for warehouse, logistics and distribution
Retailer locator
Retailer locator
Find stores and web shops that sell Jabra
Accessories
Accessories
Replacement earbuds, batteries, cables and more
All products
All products
View and filter all products
Recommended pages
Speakerphones
Office Speakerphones
Office Speakerphones
Wired and wireless speakerphones for your meetings
In-car Speakerphones
In-car Speakerphones
Mount in your car to stream calls and music on the road
No matter the platform you use, Jabra has you covered
Amazon Web Services
Amazon Web Services
Devices made for use with Amazon web services
Avaya
Avaya
Devices made for use with Avaya
Cisco
Cisco
Devices made for use with Cisco
$$not found: Navigation/Jabra/Platforms/Benesys$$
Genesys
Devices made for use with Genesys
Microsoft Teams
Google
Devices made for use with Google Workspace
Microsoft Teams
Microsoft Teams
Devices made for use with Microsoft Teams
View all alliance partners
View all alliance partners
Customer Stories
Customer Stories
Case studies and customer stories
Partner login
Partner login
Log in to Jabra OneZone or sign up as a partner
Video
Solutions

By Business Area

By Industry

By Platform

Partner Login Customer Stories
Work from home
Support
Product Support
Product Support
Support content, resources, and contact options
Jabra Online Store
Jabra Online Store
Order tracking and history
Compatibility Guide
Compatibility Guide
Compatible devices and accessories
Software, Apps and Services
Software, Apps and Services
Companion software, apps, and services
Jabra Glossary
Jabra Glossary
Explanations of common Jabra terminology
Hearing protection
Hearing protection
Jabra hearing protection standards
Jabra Support

We are here to help you

Find your product
Select your language & location
  • Americas
  • Asia-Pacific
  • Europe
  • Middle East and Africa

Your order qualifies for: Free shipping

3-5 day delivery for engraved product.

Backorder products usually ship within 2 - 3 weeks

 
Your cart is empty
×

Personalize your Jabra charging case

Preview is for illustration only. Actual product may vary.
Please make sure the spelling is correct as the engraving is permanent and will not be refunded.
Orders with customized engraving cannot be cancelled or returned.
The right to cancel does not apply for bespoke and customized products made specifically to your order.
Add engraving
Edit
Remove
Personalize your charging case (free)
Selected engraving:
attributes/any(a: a eq 'Product_Portfolio|Jabra') and (attributes/all(a: a ne 'Meta_Refurbished|True') or attributes/any(a: a eq 'Meta_Accessorytype|17'))
Product results ( Products found)
See All

Found what you are looking for?

Find new product Identify your product

Genesys PureCloud Integration

The latest Genesys PureCloud soft client release features a plug and play integration with Jabra headsets helping companies get more out of their cloud contact center solution investment.

  • Plug & Play experience for fast IT deployment
  • Increased productivity through call control directly from the agent’s headset
  • Covers more uses cases such as agents that are away from their desk
  • Full integration between Jabra devices and Genesys WebRTC client

PureCloud configuration requirements

To use the built-in call controls on a Jabra headset, the agent must have a WebRTC phone assigned to him/her. (See Genesys configuration information at https://help.mypurecloud.com).

Jabra headsets can only be used in the PureCloud desktop app (Windows), or when running PureCloud from the Chrome web browser (no other browsers are supported).

Which Genesys products are supported by the latest integration with Jabra?

Platform:

  • Genesys PureCloud

Softclient:

  • Genesys PureCloud Desktop App
  • Genesys PureCloud Web App

Genesys PureCloud Desktop App

The Genesys PureCloud Desktop Application is a client that needs to be installed on the agent’s desktop. To use a Jabra headset in the PureCloud desktop app, customers must be using the latest version of the app. Windows desktop version 1.13.528.0 or above.

  1. Open the desktop app.
  2. In the menu bar, click the PureCloud icon.
  3. Select Check For Updates.

After you update the Desktop App, it is time to set up the headset.

  1. From the sidebar, click the Calls icon. The Calls panel opens.
  2. From the Calls panel, click the Settings icon. The Phone Settings panel opens.
  3. In the Audio Controls – Profile Name box, a Use Computer settings message appears.
  4. Connect your headset to a USB port on your computer using the appropriate connector (USB cable or USB transceiver).
  5. When PureCloud prompts you to create a device profile, click Yes.
  6. Verify that your headset appears as the default selection in the microphone and speaker boxes.
  7. Enter a name in the Audio Controls  – Profile Name box.
  8. Click Save.

Chrome Web Browser Preparation

To use a Jabra headset in PureCloud from the Chrome web browser, you will need to install two additional Chrome components.

  1. Open Chrome
  2. Download and install the Jabra Chrome Listener Application
  3. Download and install the Jabra Chrome Extension on Chrome Web Store

After you install the Chrome components, it is time to set up the headset.

  1. From the sidebar, click the Calls icon. The Calls panel opens.
  2. From the Calls panel, click the Settings icon. The Phone Settings panel opens.
  3. In the Audio Controls – Profile Name box, a Use Computer settings message appears.
  4. Connect your headset to a USB port on your computer using the appropriate connector (USB cable or USB transceiver).
  5. When PureCloud prompts you to create a device profile, click Yes.
  6. Verify that your headset appears as the default selection in the microphone and speaker boxes.
  7. Enter a name in the Audio Controls  – Profile Name box.
  8. Click Save.

Product support

Product support

Support content including User Manuals, FAQs, Video Tutorials, and more.

Find support