The latest Genesys PureCloud soft client release features a plug and play integration with Jabra headsets helping companies get more out of their cloud contact center solution investment.
To use the built-in call controls on a Jabra headset, the agent must have a WebRTC phone assigned to him/her. (See Genesys configuration information at https://help.mypurecloud.com).
Jabra headsets can only be used in the PureCloud desktop app (Windows), or when running PureCloud from the Chrome web browser (no other browsers are supported).
Which Genesys products are supported by the latest integration with Jabra?
The Genesys PureCloud Desktop Application is a client that needs to be installed on the agent’s desktop. To use a Jabra headset in the PureCloud desktop app, customers must be using the latest version of the app. Windows desktop version 1.13.528.0 or above.
After you update the Desktop App, it is time to set up the headset.
To use a Jabra headset in PureCloud from the Chrome web browser, you will need to install two additional Chrome components.
After you install the Chrome components, it is time to set up the headset.