Ensuring that citizens have clean drinking water is a job
everyone expects to be carried out problem-free. The
same is true for wastewater, which must be cleaned.
It’s no different in the city of Aarhus, the 2nd largest city in
Denmark. Here it’s Aarhus Vand A/S that has been on the
job since the beginning of 2010.
- Per Lindholm Jensen, System Administrator, Aarhus Vand A/S
“Clean drinking water is a human right. But, to guarantee
clean water running through the faucets is something that
just doesn’t happen on its own. When we established
Aarhus Vand A/S in the beginning of 2010, we approached
the challenge with a vision to do things even better and be
even more effective,” says Per Lindholm Jensen, System
Administrator at Aarhus Vand A/S, adding: “At Aarhus
Vand, the goal is to put the customer in the center to an
even greater extent. Our customers should experience
every day that we are available and always ready with
complete answers and sensible solutions. Our new communications
solution supports this goal to a large degree.”
Today Aarhus Vand has implemented Microsoft® Office Communicator and Nortel CC7 contact center in the company
and, to top things off, all the relevant employees are
equipped with a Jabra wireless headset.
For Aarhus Vand, improving efficiency had to do primarily
with switching from old and inefficient to new and efficient.
Per Lindholm Jensen explains: “Above everything
else, we wanted an IT and telesolution that once and for all
could replace the old, physical telephones. To get
the most from the solution we equipped all relevant
employees with a wireless headset.
It doesn’t help much to have a top modern communication
solution if the sound is not optimal, especially when the
solution is used on a daily basis and mostly for telephony.”
When a company like Aarhus Vand A/S chooses to bring
Unified Communications on board, they are future-proofing
the company’s productivity and efficiency. With the Unified
Communications solution and headsets that Aarhus Vand
A/S has purchased and implemented, all the communication
to and from the company is integrated directly with
the tools that the employees use most. This means, for example,
that a call or video meeting can start directly from
an employee’s PC. In addition, a solid and professional headset ensures sound quality – no matter if the employee
is sitting in a closed office or an open office landscape.
As Per Lindholm Jensen explains it, in the beginning it was
a challenge for the employees to change from using a
physical telephone to communicating via a PC and a headset.
Nevertheless, after just a few months’ operations, the
employees were completely at ease with the solution
– and the many new possibilities. “When you choose to
replace the old-fashioned telephones, like we did, you
need to change your mindset from the very beginning, and
make a break from the idea that a telephone conversation
requires a telephone. But once thoughts and routines are
broken, a whole new world of new possibilities opens,”
says Per Lindholm Jensen.
Studies show that a Unified Communications solution with
a good headset can save employees around 20-30 minutes
of work per day. A real plus for Aarhus Vand A/S; however,
Per Lindholm Jensen emphasizes that an even bigger advantage
has been how the new communications solution
has optimized their working environment by reducing the
noise level in the open office areas. “Our wireless headsets
give our employees a much more flexible and noise-free
working situation, and thereby completely supports the
use of Unified Communications throughout the company,
as was intended.”
Jabra is sold through selected distributors. One of these is
Globe Systems, which is also behind the deal with Aarhus
Vand A/S. At Aarhus Vand A/S, they are completely satisfied.
“Globe Systems has delivered particularly competent service
both in the consulting phase and in situations where we
needed service support,” concludes Per Lindholm Jensen.
A headset is no longer just a headset. Jabra GN9350e is
part of the Jabra GN9300e Series, which delivers high
performance in both traditional and pc-based telephone
environments. In short, the Jabra GN9300e Series has all
the benefits of handsfree mobility in one ergonomic and
future-proofed, lightweight design.
The Jabra GN9300e Series utilizes the newest digital technology
within digital signal processing (DSP). This gives
improved sound quality and ensures a secure and stable
sound level. The Jabra GN9300e Series smart microphone
arm with noise-reducing microphone and improved wind
noise reduction means that the user’s voice always transmits
clearly.
The Jabra GN9350e is practical and user-friendly and is
equipped with an advanced LCD display on the base unit so
the user can set up user-defined calling parameters, such
as sound level and sound output. With a wireless range of
up to 120 meters plus conference functionality, the Jabra
GN9350e means increased communication potential.
CUSTOMER
Aarhus Vand
WEBSITE
www.aarhusvand.dk
Customer size
250 employees
COUNTRY
Denmark
INDUSTRY
Public Sector
PROFILE
The purpose of Aarhus Vand A/S is to ensure the health and
environmental quality of the water and wastewater supply
by respecting supply safety and nature and ensuring that the
company operates in an effective way that is transparent for
the consumer.
BUSINESS CHALLENGE
Need for increased efficiency of operations, improved work
environment, optimized services.
JABRA SOLUTION
JABRA GN9350e
BUSINESS BENEFITS
- Future-proofed productivity is secured
- Improved efficiency
- Satisfied Employees