Engage AI

A coach on every call

INTRODUCING ENGAGE AI

Outstanding customer experience,
powered by tone AI

Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges call center performance. Seamlessly integrating with your contact center platform, it provides real-time feedback to agents on every call, while ClearSpeech revolutionizes conversations by eliminating unwanted noise on the customer end of the call, amplifying their voice to improve clarity, and reducing echo ensuring top performance.

Fully compliant with GDPR and the new EU AI Act, Engage AI boosts agent engagement and customer satisfaction safely and securely.

The Engage AI effect

Research on over 1.5 million real-life calls has shown that using Engage AI improves the experience for both customers and agents¹

Up to 20%

increase in customer satisfaction scores

Up to 30%

reduction in call length

50%

more accurate customer sentiment data

70%

of agents are more motivated

85%

of supervisors feel more connected to their teams

IMPACT

Revolutionize customer satisfaction

Engage AI is already helping a range of customers - across industries and covering both inbound and outbound operations - revolutionize the way they measure customer satisfaction.

Engage AI provides immediate, actionable conversation insights to drive meaningful improvements and deliver concrete results to power our customer service.

Sabrina Lehchibi, Product Marketing & Knowledge Manager, Worldline

Jabra Engage AI is one of the most effective tools I've seen.
It takes a lot of the guesswork out of quality assurance.

Christopher McBride, Director of Contact Center Operations, Hearing Care Central

Read about Hearing Care Central Read about Worldline

PERFECT PARTNERS

Easy integrations

You have better things to be doing than trying to integrate IT. So, we made the installation of Engage AI as simple and seamless as possible, with pre-built integrations for all leading contact centre platforms and open APIs available.

Now you can get on with the rest of your day, safe in the knowledge that in one simple step, you've stepped up your customer satisfaction scores. Easy.

See for yourself by booking a demo

Every call can be a great one

How it works

Engage AI を選択する理由

Solutions

オペレーターコーチング

スーパーバイザーアシスト

品質保証

音声強調

互換性とセキュリティ

リソース

Blog posts

Whitepapers

調査

パートナー

Book a free demo

サポートセンターに問合せ

お問い合わせのきっかけ

問い合わせ内容/その他

必須

私は諸条件に同意し、Jabra とその親会社が電子メールで私に連絡すること、または割引、ニュース、パートナーに関する最新情報、アンケートの掲載される広告を送信することを許可します。Jabra は、プライバシーポリシーに従って、私の名前と電子メールを cookie やその他の識別子と共に保存することができます。私はいつでも購読を解除できます。

¹Increase in CSAT and call length reduction based on the analysis of the top 10% of 700,000 Engage AI calls and measured when the agents perform at their best, for example, when their tone is in the top 10% of their calls. Improved data accuracy benchmarked against open source text-based sentiment analysis tools from Microsoft, Google, Amazon, BERT, and Assembly AI. Improved agent motivation and agent-supervisor connectivity based on Engage AI user surveys, 2022

²Based on Engage AI user surveys, 2022

³Based on Engage AI user surveys

⁴Average impact for agents when delivering their best tone

⁵Engage AI customer survey targeted agents and supervisors Based on data from Engage AI customers with A/B testing of agents. Samples of agents with outbound tasks (conversion rate) and inbound tasks (AHT)

製品

Evolve2 65 Flex

Elite 10

Elite 10 Gen 2

Speak2 75

PanaCast 20

PanaCast Meet Anywhere

PanaCast 50 Video Bar System

Enhance Plus

All hearing products

Jabra Enhance™

Jabra Enhance™ Pro 20

Jabra Enhance™ Pro 20

Talk 65

Jabra Sound+

充電ケース

お買い得情報

再生製品

アクティビティ別

環境別

ソリューション

Evolve2 Buds

営業部へのお問い合わせ

ハイブリッドワークレポート

営業部へのお問い合わせ

ケーススタディ

営業部へのお問い合わせ

パートナーログイン

営業部へのお問い合わせ

All services

営業部へのお問い合わせ

ハイブリッドワークレポート

営業部へのお問い合わせ

驚きの性能

発見

ケーススタディ

営業部へのお問い合わせ

プレスルーム

営業部へのお問い合わせ

ハイブリッドワークレポート

営業部へのお問い合わせ

驚きの性能

サポート・問い合わせ

Jabra 製品についてお困りですか？

Bluetooth ペアリングガイド

オンライン注文

お探しの製品は見つかりましたか？

お探しの製品は見つかりましたか？

Engage AI

A coach on every call

INTRODUCING ENGAGE AI

Outstanding customer experience, powered by tone AI

The Engage AI effect

IMPACT

Revolutionize customer satisfaction

PERFECT PARTNERS

Easy integrations

Every call can be a great one

Book a free demo

サポートセンターに問合せ

Outstanding customer experience,
powered by tone AI