MENU
Headsets
Office Headsets
Office Headsets
Wired and wireless calls, music and concentration
True Wireless Earbuds
True Wireless Earbuds
100% wireless for calls, music and sport
Wireless Stereo Headphones
Wireless Stereo Headphones
All our headsets for wireless personal use
Call Center Headsets
Call Center Headsets
Noise cancelling microphones and all-day comfort
Sports Headphones
Sports Headphones
Sweat and dust resistant that stay in your ear
Bluetooth Mono Headsets
Bluetooth Mono Headsets
Single ear form factor made for calls
Headsets for working from home
Over the ear headphones
In-ear headphones
Noise cancelling headphones
Refurbished products and deals
Refurbished products and deals
Discounted headsets for a limited time only
BlueParrott headsets
BlueParrott headsets
Our sister brand for high noise environments
Retailer locator
Retailer locator
Find stores and web shops that sell Jabra
Accessories
Accessories
Replacement earbuds, batteries, cables and more
All products
All products
View and filter all products
Recommended pages
Speakerphones
Office Speakerphones
Office Speakerphones
Wired and wireless speakerphones for your meetings
In-car Speakerphones
In-car Speakerphones
Mount in your car to stream calls and music on the road
No matter the platform you use, Jabra has you covered
Microsoft Teams
Microsoft Teams
Devices made for use with Microsoft Teams
Skype for Business
Skype for Business
Devices made for use with Microsoft Skype for Business
Cisco
Cisco
Devices made for use with Cisco
Avaya
Avaya
Devices made for use with Avaya
View all compatible platforms
View all compatible platforms
Video Conferencing
Business Solutions
All Business Products
All Business Products
Headsets, speakerphones and video engineered for work
Unified Communications
Unified Communications
How Jabra solutions support your UC platforms
Public Sector
Public Sector
Solutions for federal, state, local and educational needs
Shop for your business
Shop for your business
Find the right solution for your business
Software and Services
Software and Services
Enterprise software that helps deploy and manage headsets
Partners
Partners
Log in to Jabra OneZone or sign up as a partner
No matter the platform you use, Jabra has you covered
Microsoft Teams
Microsoft Teams
Devices made for use with Microsoft Teams
Skype for Business
Skype for Business
Devices made for use with Microsoft Skype for Business
Cisco
Cisco
Devices made for use with Cisco
Avaya
Avaya
Devices made for use with Avaya
Zoom
Zoom
Devices made for use with Zoom
View all compatible platforms
View all compatible platforms
Customer Stories
Customer Stories
Case studies and customer stories
Work from home
Support
Product Support
Product Support
Support content, resources, and contact options
My Orders
My Orders
Order tracking and history
Compatibility Guide
Compatibility Guide
Compatible devices and accessories
Software and Apps
Software and Apps
Companion software, apps, and services
Jabra Glossary
Jabra Glossary
Explanations of common Jabra terminology.
Hearing protection
Hearing protection
Jabra hearing protection standards
Jabra Support

We are here to help you

Find your product
Select your language & location
  • Americas
  • APAC
  • Europe
  • Middle East and Africa

Your order qualifies for free shipping.

Your order qualifies for free 2-day shipping.

Your order qualifies for free Express shipping.

 
Your cart is empty
attributes/any(a: a eq 'Product_Portfolio|Jabra') and (attributes/all(a: a ne 'Meta_Refurbished|True') or attributes/any(a: a eq 'Meta_Accessorytype|17'))
Product results ( Products found)
See All

Found what you are looking for?

Find new product Identify your product

Jabra CC Workspace Plug-ins

Designed to extend the value of your Genesys Workspace Desktop Edition solution, these two free software plug-ins from Jabra help improve call center agents’ efficiency.

Installing the plug-ins together with the Genesys Workspace Desktop allows agents to control active calls directly from their headset controls.

  • 100% compliant with Genesys Workspace Desktop Edition solution
  • Ultra-easy to integrate and deploy onto agents’ desktops
  • Free of charge

Download

  • The Jabra CC Workspace Plug-in for Call Control
  • The Jabra CC Workspace Plug-in for End Interaction

Configure the controller’s buttons to access the solution that best addresses your needs

  • Mute, answer call, end call and hold call
  • End Interaction

Deploy the plug-in to the relevant agents’ desktops.

Get the plug-in

Download the Plug-in for Call Control

Download the Plug-in for End Interaction

Download Datasheet Release notes

Two solutions to choose from:

The Jabra CC Workspace Plug-in for Call Control

This Plug-in provides intuitive call handling on any Jabra professional headset using the Genesys Workspace Desktop Edition. Use the control buttons to accept and end a call, mute or put a call on hold. Your Workspace admin console allows you to customize your headsets and decide which functionality is available to your agent.

  • For agents using any Jabra USB headset

The Jabra CC Workspace Plug-in for End Interaction

Productivity of your agents is paramount. Streamline the interaction of your agents with the Genesys Workspace Desktop Edition application by putting the most frequent interactions with the client right at your agents’ fingertips. Out of the box, the Jabra CC Workspace Plug-in reprograms contact center specific headsets to manage your agents’ sessions; simply pressing a button ends an active session within Workspace.

You can also use this framework to develop your own custom solution and assign any of the Workspace commands to dedicated buttons on the headset. Consult Jabra’s developer guide for more details.

  • For agents using Jabra USB headsets, including Jabra Biz 2300 and Jabra Biz 2400 II headsets
  • For agents using Jabra QD headsets with the Jabra Link 260/265 USB adapter.

Easy for IT Administrators

Fully compliant with the Genesys Workspace Desktop Edition solution and easy to deploy with only a small footprint on agents’ workstations.

Easy for contact center agents

Manage conversations seamlessly with one-touch call control, for and a better customer experience.

Product support

Product support

Support content including User Manuals, FAQs, Video Tutorials, and more.

Find support