Designed to extend the value of your Genesys Workspace Desktop Edition solution, these two free software plug-ins from Jabra help improve call center agents’ efficiency.
Installing the plug-ins together with the Genesys Workspace Desktop allows agents to control active calls directly from their headset controls.
Configure the controller’s buttons to access the solution that best addresses your needs
Deploy the plug-in to the relevant agents’ desktops.
This Plug-in provides intuitive call handling on any Jabra professional headset using the Genesys Workspace Desktop Edition. Use the control buttons to accept and end a call, mute or put a call on hold. Your Workspace admin console allows you to customize your headsets and decide which functionality is available to your agent.
Productivity of your agents is paramount. Streamline the interaction of your agents with the Genesys Workspace Desktop Edition application by putting the most frequent interactions with the client right at your agents’ fingertips. Out of the box, the Jabra CC Workspace Plug-in reprograms contact center specific headsets to manage your agents’ sessions; simply pressing a button ends an active session within Workspace.
You can also use this framework to develop your own custom solution and assign any of the Workspace commands to dedicated buttons on the headset. Consult Jabra’s developer guide for more details.
Fully compliant with the Genesys Workspace Desktop Edition solution and easy to deploy with only a small footprint on agents’ workstations.
Manage conversations seamlessly with one-touch call control, for and a better customer experience.
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