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What we get out of this integration

Adding Jabra headset analytics to the CallStats.io WebRTC call quality management solution enables IT professionals and contact centers to easily monitor and troubleshoot call quality issues, directly from the CallStats.io interface.

Supported platforms

Amazon Connect & Twilio Flex.

Amazon ConnectAmazon Connect
Amazon ChimeTwilio Flex
CallStats.io WebRTC

Benefits of working with Jabra and CallStats

Jabra headset metrics are captured in real time during every call. Support teams receive notifications from CallStats.io when Jabra metrics cross defined thresholds for background noise and unsafe output. 

  • Rapidly identify and resolve headset configuration issues
  • Detect background noise conditions that are detrimental to customer experience
  • Analyze active speaker metrics and agent/customer crosstalk
  • Protect employee auditory health and safety

About CallStats

Founded in 2014 and based in Helsinki, Finland, the callstats.io SaaS product helps software developers quickly set up, build, and scale communications applications by monitoring and managing the WebRTC performance of each end point in real-time.